Receptionist

Description

Job Summary: Responsible for channeling requests, ensuring security and cleanliness, and delivering excellent customer service. Key Responsibilities: 1. Comprehensive request management and incident tracking 2. Security coordination and procedure compliance 3. Guarantee of customer service and guest experience Channel maintenance requests, room requests, and food requests to the appropriate departments, recording all requests via Premium Service or the ALICE system. Notify the Security Department upon observing any suspicious person within any area of the hotel. If a lost item is found, follow the Lost \& Found procedure in coordination with the Housekeeping Department. Follow up on problem resolution by calling the responsible department every 15 minutes to ensure timely resolution. Once issues are resolved, make a courtesy call to the Guest. Monitor lobby lighting and background music operation. Continuously verify cleanliness of lobby areas: main entrance, telephone, restrooms, lobby bar. Deliver customer service and follow up on non-conforming service. Use work tools, operational equipment, and facilities appropriately and efficiently. Register guests according to established procedures. Ensure rooms are vacant and clean before issuing keys to guests. Program electronic keys corresponding to the assigned room. Inform guests about the cashless program and implement the specified operational procedure. Report to the Front Office Manager any situation requiring departmental awareness. Position Type: Full-time, Indefinite-term Benefits: * Savings fund * Option for indefinite-term contract * Employee referral program * Life insurance * Cafeteria service * Complimentary uniforms * Grocery vouchers Education: * Incomplete or ongoing bachelor’s degree (Preferred) Experience: * Front office: 1 year (Preferred) * Office administration: 1 year (Preferred) Work Location: On-site employment