Night Auditor (Opera Knowledge)

Description

Job Summary: Key Properties is seeking a Night Auditor to supervise, reconcile, and report on all front office hotel operations. Key Highlights: 1. Essential role in supervising and reconciling hotel operations 2. Opportunity to work with Opera systems and statistical reporting 3. Development of skills in attention to detail and conflict resolution Key Properties, operator of Wyndham Garden and Fairfield Inn Cancun Downtown hotels, is seeking a professional to fill the position of **Night Auditor**, responsible for reviewing, reconciling, organizing, and reporting on all front office hotel operations during their shift. **Key Responsibilities** * Receive pending items and incident reports from the previous shift. * Generate and analyze the room revenue report. * Follow up on guest complaints and special requests, issuing corresponding reports. * Validate registration cards in PIT versus the Opera system. * Verify and reconcile bank transactions. * Follow up on pending items in the logbook and record new ones. * Generate statistical reports such as occupancy percentage, average daily rate (ADR), occupied rooms, among others. * Review cash drops and front desk revenue reports. * Ensure all reports are balanced before audit closure. * Prepare a comparative report against competing hotels and submit it to General Management. * Complete the shift checklist. * Analyze and issue nightly reports. * Provide support to the front desk team as required. * Assist in extraordinary activities. * Maintain communication with Security for facility monitoring and anomaly reporting. **Requirements** * **Education:** Technical degree or Bachelor’s degree. * **Experience:** Minimum 6 months of experience in hotel night auditing. * **Language:** Intermediate-to-advanced English (minimum 80%). **Technical Knowledge:** * Proficiency in Opera system. * Cash handling and point-of-sale (POS) terminal operation. * Microsoft Office suite. * Basic knowledge of regulations and compliance standards. **Desired Skills** * Customer service orientation. * Attention to detail. * Organizational skills. * Conflict resolution ability. * Proactive and professional attitude. Employment Type: Full-time Salary: $14,000.00 - $18,000.00 per month Benefits: * Discounts and preferential pricing * Paternity leave exceeding statutory requirements * Company parking * Employee referral program * Cafeteria service * Complimentary uniforms * Grocery vouchers Work Location: On-site employment