Technical Support

Description

We are looking for: **Bilingual Technical Support – Cancún, Q. Roo** **Who are we?** We are a leading Information Technology company, recognized by our clients as their primary **strategic IT partner**, thanks to our commitment to **total quality** and a robust portfolio of certified services. * Location: Cancún, Quintana Roo. Supermanzana 8, C.P. 77504 **Av. Tulum, across from Hospital Galenia (white building)** * Schedule: **Monday to Friday, 9:00 a.m. to 6:00 p.m.** (100% on-site) * Job Objective: As the first point of contact for the technical support area, you will be responsible for efficiently handling and resolving requests from both internal and external users in both Spanish and English. Your goal will be to deliver a professional, timely, and high-quality support experience—providing solutions to issues related to hardware, software, and networks—and ensuring uninterrupted operation of technological services. **Key Responsibilities:** * Provide first- and second-level bilingual (Spanish and English) technical support, addressing requests related to equipment, system, and connectivity failures or incidents. * Log, track, and close tickets in the service management system (e.g., ServiceNow), ensuring clear traceability and efficient resolution. * Guide users through the installation, configuration, and use of software, peripherals, and technological devices, delivering clear and user-friendly assistance. * Perform preventive and corrective maintenance on computers and other IT devices to optimize performance and extend their lifespan. Requirements: * Technical diploma or bachelor’s degree in Systems, IT, or related field. * **Intermediate-to-advanced English** (mandatory). * Minimum 6 months to 1 year of experience in technical support, help desk, or call center. * Immediate availability to join. Desirable Knowledge: * Service Desk / ServiceNow / Ticketing tools. * User support and customer service. * Hardware, software, networks. * Effective communication and courteous interpersonal skills. We Offer: **Salary: $13,000 MXN NET per month.** **\+ Weekly transportation bonus: $1,000 MXN.** **\+ Monthly attendance bonus ($900 MXN)** **Statutory benefits from day one:** * IMSS * Vacation days * 25% vacation premium * 15-day Christmas bonus (aguinaldo) * Opportunities for growth and continuous learning. Want to join our team? Apply now and take your IT career to the next level! Job Type: Full-time Salary: $13,000\.00 per month Application Question(s): * Are you available to start immediately? Education: * Completed higher technical degree (Desirable) Experience: * Technical support: 1 year (Mandatory) Language: * English (Mandatory) Workplace: On-site employment