Technical Support Supervisor

Description

**We are seeking a Technical Support Supervisor** If you are organized, enjoy delivering excellent service, and possess outstanding communication skills, WispHub is looking for you. **Requirements:** * Bachelor's or Engineering degree (incomplete) in Systems, Networks, or Computer Science * Strong verbal communication skills * Self-motivated learner (online courses will be provided) * Verbal and written communication skills * Service-oriented attitude * Persuasive * Eagerness to learn, punctuality, and teamwork * Gender: No preference **Main Responsibilities:** * Rapid problem resolution * Review of pending tasks and WispHub support * Availability outside regular working hours * Collections * Server monitoring * Customer satisfaction * Ticket resolution within SLA * Customer retention * Evaluation of newly hired staff * Customer support via phone and chat * Training new customers (webinars) * Guiding the team in task execution—structuring, directing, and delegating responsibilities * Installing and configuring complex equipment * Tracking tickets and resolving issues * Supervising that support tickets are assigned appropriately and committed response times to customers are met * Training the customer service team and sales advisors * Coordinating the support department to ensure timely and effective resolution of customer issues **WE OFFER:** * Option for indefinite-term contract * Cafeteria service * Free uniforms * Statutory benefits * 50% gym membership subsidy * 50% subsidy for courses relevant to your area or related to human resources * In-house chef and free cafeteria * Employment type: Full-time Interested candidates please call 998 8305227 Salary: Starting from $17,000\.00 per month Benefits: * Professional development support * Option for indefinite-term contract * Cafeteria service * Gym service * Free uniforms Application Question(s): * On a scale of 1 to 10, how would you rate your verbal communication skills? * What are your salary expectations? * What was your most recent job, and what was the reason for your resignation? Education: * Incomplete or ongoing bachelor’s degree (Preferred) Experience: * Technical support: 3 years (Preferred) Workplace: On-site employment