Company Description **Why work for Accor?** We are much more than a global leader. We welcome you as you are and you can find a job with a brand that matches your personality. We support you to grow and learn every day, ensuring that your work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities at Accor. By joining Accor, each chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Job Description We are looking for an organized and efficient Administrative Assistant for Groups and Conventions to join our team in beautiful Playa del Carmen, Mexico. In this role, you will provide crucial support to our Groups and Conventions department, ensuring smooth operations and excellent customer service for our group bookings and events. * Assist in the coordination and administration of group and convention reservations * Prepare and distribute internal and on-site event-related documents including itineraries, schedules, and work orders * Serve as a liaison between clients, internal departments, and external vendors * Manage incoming inquiries via phone and email, providing prompt and professional responses * Support the creation and maintenance of event calendars and checklists * Assist with on-site event logistics and guest relations as needed * Collaborate with sales and operations teams to ensure customer satisfaction * Maintain an organized filing system for all groups and conventions documentation * Perform administrative duties for department staff. Requirements * Bachelor's degree in hotel management, business administration, or related field (preferred) * 1 to 3 years of administrative experience, preferably in hospitality or event management * Strong organizational skills and attention to detail * Excellent communication skills, both verbal and written * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) * Proven ability to manage time effectively and prioritize tasks * Customer service orientation with professional demeanor * Basic knowledge of event planning and coordination * Familiarity with hospitality industry practices and standards * Experience with group bookings and convention management * Fluent in English and Spanish (required for our location in Playa del Carmen) * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving abilities and proactive approach to challenges Additional Information **What's in it for you:** * Employee Benefits Card offering discounted rates at Accor Hotels worldwide * Learning programs through our Academies and Development Programs * Opportunity to develop your talent and grow within Accor Hotels, with presence in over 100 countries. * Ability to make a difference in the local community through our Corporate Social Responsibility activities. * Be part of new concept openings within the hotel. **OUR COMMITMENT TO DIVERSITY AND INCLUSION:** We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.