Job Summary: We are seeking an L1 Technical Support Engineer to diagnose, resolve, and repair on-site equipment and software failures, install new systems, and train users. Key Responsibilities: 1. Diagnosis and resolution of equipment and software failures 2. Installation of new systems and technology 3. User training on system usage We are an IT company with 15 years of market presence; due to growth, we are hiring L1 Technical Support Engineers (100% field-based). If you meet the following requirements, please submit your CV. ***Benefits*** * Salary: $13,999.00 to $14,000.00 (tax-free) * Statutory benefits * Savings fund * School supplies assistance for children * Savings box * Working hours: Monday to Friday, 9 AM to 6 PM; Saturdays, 9 AM to 2 PM * Per diem payment * Tools provided **Job Responsibilities** * Communicate with clients to assess needs and explain complex issues. * Conduct on-site investigations and assessments. * Diagnose equipment or software failures and incidents. * Resolve failures or other crises. * Perform technical repairs and enhancements. * Install new systems and technology. * Inspect and test equipment, materials, or software to verify functionality. * Ensure proper preventive and corrective maintenance of on-site equipment. * Draft and submit service reports. * Provide user training on system usage. * Attend safety, implementation, and update courses for new and ongoing projects. * Report major on-site failures or incidents. * Submit expense documentation for per diems used during services. * Invoice expense tickets for secure storage in the company’s repository. * Comply with policies established by each property and each client. * Respond to incidents, requests, or tasks at any site or location, within client-specified hours and as directed by the team lead. * Properly handle, maintain, and use tools provided by the company. * Use per diems in accordance with established policy. ***Knowledge Requirements*** * Technical support * Equipment repair * Implementation of computing and printing equipment * Network support * Communication equipment * Video wall systems * Displays * Office applications ***Education*** * Bachelor’s degree in Computer Systems Engineering * Technical Engineer in Systems * Higher Technician in Computing Proficiency in: Microsoft Office suite, Windows, Linux, and macOS operating systems, device enrollment, software loading, etc. Salary: $13,999.00 – $14,000.00 per month Benefits: * Savings box * Option for indefinite-term contract * Free uniforms Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
