Rooms Controller

Description

Job Summary: Coordinate and process check-in and check-out registrations, ensure room assignments, and attend to guest requests with professionalism and excellence. Key Points: 1. Provide exquisite guest experiences and unconditional service. 2. Support the team in achieving common goals within a collaborative environment. 3. Maintain confidentiality and protect company assets. **Additional Information** **Job Number**26027348 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assign rooms according to guest requests and preferences whenever possible. Pre-register selected guests and prepare key packages. Organize and coordinate check-in and pre-registration procedures for arriving groups. Review, track, and fulfill room change or departure date requests whenever possible; communicate status to relevant staff. Confirm reservations and cancellations. Conduct daily inspections of out-of-service rooms. Ensure rates comply with market standards and that all exceptions are properly documented. Verify and adjust guest billing. File guest paperwork or documentation. Organize and process all guest check-in and check-out records. Activate room keys. Obtain valid payments. Identify over-assigned rooms. Check for duplicate reservations; block rooms as needed. Prepare daily reports. Follow up with guests to ensure their requests or issues have been fully resolved to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests in accordance with company standards; anticipate their service needs and fulfill them; express sincere appreciation; assist guests with disabilities. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using proper protocol. Coordinate tasks and work with other departments. Serve as a departmental role model or mentor. Cultivate and maintain positive working relationships with others; support the team in achieving common goals. Adhere to quality and safety standards. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and/or point-of-sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: No high school diploma or equivalent General Educational Development (GED) certificate required. Relevant Work Experience: Less than 1 year of relevant work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, blending timeless glamour with a forward-looking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier destinations worldwide. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guest needs—delivered flawlessly by a team of gracious hosts who combine classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore career opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.