*This job posting comes from the Talenteca.com job board* ### **Job opening for IT People Talent in Solidaridad, Quintana Roo** **About Us** * A solutions integrator specializing in networks and security, a different, unique, and above all innovative company; we are a partner of Cisco, Google Telcos, Ruckus, Sonic Wall, and Fortinet. We are looking for a Level 1 NOC Network Monitoring and Support Analyst with experience in various equipment such as: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium- and long-term career development. * Operational freedom to manage your time and achieve a professional and personal work-life balance. **Our Value Proposition** Excellent work environment, medium- and long-term growth, along with extensive training and experience. We offer: * **Salary**: 16,000 pesos net monthly income plus a 1,500 peso monthly bonus (direct contract), statutory benefits, and significant training opportunities * **Schedule**: Monday to Sunday from 9:00 AM to 6:00 PM (rotating shifts: 9 to 6, 10 to 7, 11 to 8, 12 to 9) * **Work Location**: Ave. Bacalar, Cancún, Quintana Roo. **What Are We Looking For?** * Minimum 1 to 2 years of experience as: Network Engineer, Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst * Availability to support clients, handle incidents, and focus on service delivery. First-level support * On-site first-level technical network support, previous NOC experience * Adherence to service level agreements (SLA), quality indicators (CTQ), and service reporting (Dashboards KPIs) * Knowledge of ticketing systems, incident monitoring, help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1 to 2 years of experience monitoring network platforms: LAN, WLAN, and WAN via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, Logicmonitor, PRTG, Zabbix, etc. * 1 to 2 years of experience configuring network equipment such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, Controllers from brands including: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus * 1 year of experience in routing (troubleshooting, diagnostics, OSPF, and BGP), switching (STP, VLANs, DHCP, and related issues), and wireless (controllers, WPA authentication, standalone apps, and troubleshooting) * Basic skills in root cause analysis and investigation **Desired Education Level:** Higher education - incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring prtg snmp fw wifi * Access point router switch * Lan wan wlan Wireless ticket * Access point network equipment *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6928d53a2a000029007dfefd&source=indeed*