*This vacancy comes from the Talenteca.com job board* ### **Job opening for IT People Talent in Solidaridad, Quintana Roo** **About Us** * A unique, different and innovative solutions integrator specializing in networks and security; we are a partner of Cisco, Google Telcos, Ruckus, Sonic Wall and Fortinet. We are looking for a network monitoring and support analyst NOC N1 with experience on various equipment such as: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus and network monitoring. **Our value proposition** * Access to certifications and training courses from brands like Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium and long-term development opportunities. * Operational freedom to manage your time and achieve a professional and personal balance. **Our value proposition** Excellent work environment, medium and long-term development, plus extensive training and hands-on experience. We offer**:** * **Monthly income** of 16,000 pesos net (direct contract), statutory benefits, and significant training * **Working hours**: Monday to Sunday from 9:00 a.m. to 6:00 p.m. (rotating shifts: 9-6, 10-7, 11-8, 12-9) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo. **What are we looking for?** * Minimum 1 to 2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst * Availability to attend clients, handle incident support, service-oriented mindset. First-level support * On-site first-level network technical support, previous NOC experience required * Adherence to service level agreements (SLA), quality indicators (CTQ), and service reporting (Dashboards KPIs) * Knowledge of ticketing systems, incident monitoring, help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1 to 2 years of experience monitoring network platforms: LAN, WLAN and WAN via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, Logicmonitor, PRTG, Zabbix, etc. * 1 to 2 years of experience configuring network equipment such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, Controllers from brands including: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF and BGP), Switching (STP, VLANs, DHCP and related issues), Wireless (controllers, WPA authentication, standalone apps and troubleshooting) * Basic skills in root cause analysis and investigation **Desired education level:** Higher education \- incomplete **Desired experience level:** Entry Level **Departmental function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling networking * Monitoring prtg snmp fw wifi * Access point router switch * Lan wan wlan Wireless ticket * Access point network equipment *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69122df35b00003d0092f15a\&source\=indeed*