**Additional Information** **Job Number**25172622 **Job Category**Loss Prevention \& Security **Location**Marriott Cancun An All\-Inclusive Resort, Boulevard Kukulcan Km 14\.5, Retorno Chac L\-41, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Patrol all areas of the hotel; assist guests with access to rooms. Conduct emergency drills, daily physical safety and security risk inspections, investigations, interviews, and key control audits. Monitor CCTV and alarm systems. Authorize, control, and document access to secured areas. Respond to accidents, contact an Emergency Medical Service (EMS), or administer first aid or cardiopulmonary resuscitation as needed. Gather information and complete reports. Maintain confidentiality of all reports and documents; provide information only to authorized individuals. Calm disturbances according to company policies and procedures. Resolve safety risk situations. Handle all disruptions and complaints. Escort unwelcome persons out of the hotel. Ensure compliance with alcohol control laws within the hotel. Request assistance using appropriate code responses. Provide proper documentation to employees. Assist management in training, motivating, and coaching employees; serve as an example and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain privacy of company proprietary information; protect company assets. Support all coworkers and treat them with dignity and respect. Support team to achieve common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Assist with moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or during the entire work shift. Move at a pace required to respond to work situations (e.g., running, walking, jogging). Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers or point-of-sale systems. Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above the head and below the knees, including bending, twisting the waist, squatting, and leaning. Move through narrow, confined, or elevated spaces. Navigate sloped, uneven, or slippery surfaces and stairs. Climb up and down service stairs and/or ramps. Greet and acknowledge all guests according to company standards. Speak to others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to other employees' concerns. Speak to others using clear and professional language. Stay alert for the possible presence of undesirable persons on the property. Perform other reasonable job duties requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certificate from a General Educational Development (GED) program. (General Educational Development, GED). Relevant Work Experience: At least 2 years of relevant work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed not to discriminate based on disability, veteran status, or other characteristics protected by applicable law.* Marriott Hotels strives to enhance the art of hospitality, innovating whenever possible while maintaining the comfort of the familiar worldwide. As a host of Marriott Hotels, you will help us uphold the promise of “Wonderful experiences, every time” with thoughtful and sincere service that anticipates guests’ needs, thus enhancing this living legacy. With a name synonymous with hospitality around the world, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and consists of over 100 beautiful hotels in prominent cities and premier resort locations around the world. JW believes employees come first because if you are happy, guests will be too. JW Marriott employees are confident, innovative, genuine, intuitive, and carry forward the legacy of the brand and company founder, J. Willard Marriott. Our hotels offer an unparalleled work experience, where you’ll be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self.