In the **\#EquipoDespegar** we are a team of outstanding professionals dedicated to creating the best experiences so that travel enriches people's lives. We work as a team, get involved, aren't afraid to make mistakes, and always strive for more. **\#EquipoDespegar** means growing, developing, setting a goal and not stopping until it's achieved. We innovate, create, learn from our mistakes, and in this way, we consolidate ourselves as the leading travel platform in Latin America. We solve complex problems and develop new technology-based solutions to stay at the forefront of the travel industry. **We have a new challenge for those who**:* Are protagonists of their professional development and seek to maximize their talent. * Are centralizers of information and aspire to generate high-quality solutions. * Are natural pushers dedicated to making things happen. * Are demanding, competitive, never satisfied with just meeting expectations, and constantly aim to surpass themselves. **Main Role Challenges:** Deliver training for new hires in the call center. Design and implement commercial and product training programs with internal teams and strategic partners. Design and update manuals, support materials, and operational update communications. Train on key destinations and cross-selling techniques. Develop commercial skills in new hires. Coordinate with marketing, product, and operations teams to align commercial objectives.### **Requirements** * Previous experience in **call center** (preferably). * Analytical skills and team management ability * Proficiency in design platforms such as Canva * Teaching skills and passion. * Customer service processes (inbound, outbound, chat, email). * Key call center performance indicators. * Office tools (Excel, PowerPoint, Word). * Videoconferencing and collaboration platforms (Zoom, Teams, Google Meet, Miro, etc.). * Learning methodologies * Proactive and dynamic profile * Desire for continuous learning What We Offer \\uD83D\\uDCCCServe in an industry-leading expert company. \\uD83D\\uDCCCBe part of a team of professionals passionate about traveling in the world of technology and enabling others to travel. \\uD83D\\uDCCCJoin a team that uses technology as a path for innovation and solving opportunities. \\uD83D\\uDCCCDevelop your own career in a competitive and challenging environment. If you want to be part of a unique team in the market that enjoys solving, innovating, and creating value, join us! Make Despegar your next destination! *At Grupo Despegar, we are committed to creating an inclusive work environment where meritocracy and equal opportunities are integral to all our talent management processes, promoting diversity as part of our constantly evolving culture*