*This job posting comes from the Talenteca.com job board* ### **Job opening for Empleando Mexico in Cancún - Benito Juárez, Quintana Roo** Join our team as a Bilingual Customer Experience Manager and provide **exceptional service** to our customers! We are looking for dynamic individuals with a service-oriented mindset and effective communication skills. ### **Responsibilities** * Handle **customer calls, emails, or chats**. * Provide **assistance, resolve inquiries, and deliver clear information** about our services. * Actively listen to customer concerns and **seek effective solutions**. * Record and document all customer interactions in our **CRM**. ### **Requirements** * **Advanced English proficiency**. * Previous experience in **customer service**. * Excellent **writing and spelling skills**. * Availability to work **on-site**. No Home Office. * Basic knowledge of **office software** and ability to learn customer service systems. * Must reside in **Cancún**. ### **We Offer** * **Fixed salary**. * **Statutory benefits**. * Opportunities for **professional growth**. * A positive **work environment**. **If you are proactive, bilingual, and passionate about customer service, we want to meet you and have you join our team.** **Desired education level:** Higher education - incomplete **Desired experience level:** Intermediate Level **Departmental function:** Customer Service **Industry:** Medical **Skills:** * Advanced English * Customer service * CRM management * Case tracking * Complaint handling *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=68b9d52c25000051008b097f&source=indeed*