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Join our team!\n\nWE ARE LOOKING FOR: RESERVATION AGENT – CANCÚN AREA\n\nResponsibilities\n\nAttend to customers via telephone, email, and WhatsApp.\n\nManage and follow up on reservations.\n\nRecover canceled reservations through outbound calls.\n\nMeet service, quality, and productivity performance indicators.\n\nActively collaborate with the team to achieve results.\n\nRequirements\n\nMinimum 6 months of experience in customer service or a contact center.\n\nExperience in hospitality, tourism, or reservations is preferred.\n\nProficiency in multichannel customer service.\n\nCustomer service orientation and problem-solving skills.\n\nIntermediate English proficiency.\n\nEffective communication, teamwork, and availability for rotating shifts.\n\nEmployee Benefits and Perks:\n\nSocial Security\n\nVacation days\n\nVacation bonus\n\nYear-end bonus (Aguinaldo)\n\nMinor medical expense insurance\n\nOn-site cafeteria and meals provided\n\nBirthday leave\n\nDiscounts on dining at group restaurants\n\nSubmit your CV and become part of Grupo Rosa Negra’s talent pool!\n\nEmployment type: Full-time\n\nSalary: $15,000.00 – $20,000.00 per month\n\nEducation:\n\n* Completed bachelor’s degree (Mandatory)\n\nWork location: On-site","price":"$MXN 15,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766025055000","seoName":"bilingual-reservation-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-juarez/cate-other23/bilingual-reservation-agent-6475147596160212/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"b84ec4f6-9feb-4968-9373-d3211c1a51d8","sid":"85a93963-758d-47c0-a889-491170772a23"},"attrParams":{"summary":null,"highLight":["Bilingual agent needed","Manage reservations and customer service","Competitive salary and benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cancún,Quintana Roo","unit":null}]},"addDate":1765870905949,"categoryName":"Other","postCode":null,"secondCateCode":"community-services-dev","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1268,1351","location":"C. 50 4050, 77516 Cancún, Q.R., Mexico","infoId":"6469808310579512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Barista","content":"**Position type:** On-site \n**Schedule:** 8:00 am – 4:00 pm (6 days per week, 1 day off) \n**Salary:** $10,000 MXN monthly + tips\n\n**Job Description**\n\nWe are seeking a barista with a proactive attitude, strong customer service orientation, and a high level of responsibility. This position requires precision in beverage preparation, proper handling of café equipment, and the ability to work under established quality standards and time constraints.\n\n**Responsibilities**\n\n* Preparation of specialty coffees, cold and hot beverages.\n* Operation and calibration of espresso machines.\n* Time management, cleaning, and organization of the bar area.\n* Professional and courteous customer service.\n* Support in restaurant operational tasks as needed.\n* Adherence to recipes, portion sizes, and hygiene standards.\n\n**Requirements**\n\n* Minimum 6 months of barista experience (preferred).\n* Knowledge of espresso extraction, milk texturing, and coffee brewing methods.\n* Excellent personal presentation and service skills.\n* Genuine interest in professional development.\n* Punctuality, responsibility, and teamwork.\n\n**We Offer**\n\n* Competitive base salary + daily tips.\n* Professional and organized work environment.\n* Opportunities for career development 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understand the needs of our teams will be key to identifying candidates who perfectly align with our values and requirements.\n\n**Main Responsibilities:**\n\n• Posting job vacancies on various digital platforms (OCC, LinkedIn, CompuTrabajo, and social media).\n\n• Conducting in-person interviews and candidate screening.\n\n• Preparing progress reports and tracking job vacancies.\n\n• Experience in recruitment and selection of operational personnel.\n\n• Application of competency-based interviews.\n\n• Knowledge of file preparation and hiring processes.\n\n• Fieldwork (flyer distribution, posting, canvassing, job fairs).\n\n• Administration of psychometric tests and internal evaluations.\n\n**Required Knowledge**\n\n• Psychometric testing\n\n• Recruitment, selection, and hiring processes\n\n• Basic-to-intermediate Excel proficiency\n\n• Onboarding\n\n• Knowledge of recruitment practices specific to the private security sector\n\n• Employment termination procedures\n\n**Skills**\n\n• 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We welcome you as you are and you can find a job with a brand that matches your personality.\n\n\nWe support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor.\n\n\nBy joining Accor, each chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/\n\n **Job Description** \n\n* Responsible for the Food \\& Beverage area\n* Organizes purchases for the area, as well as all necessary infrastructure for the involved staff.\n* Responsible for defining and controlling the budget.\n* Defines quality parameters for everything acquired.\n* Leads coordination of promotional programs for its products and even services and solutions of its establishment to the general public.\n* Supervises hotel performance by department, guiding applicable preventive / corrective actions, together with responsible managers, aiming at achieving customer satisfaction.\n* Responsible for hiring, onboarding, training, and contractual matters (shifts, attendance, overtime, vacations, etc.) of their team. Along with supervising and coordinating team members to deliver service according to brand standards. Also, maintaining a committed team with excellent working environment.\n* Puts the customer at the center of everything they do and adopts and implements corrective measures in response to identified deficiencies.\n* Drives sales and motivates actions.\n* In maintenance area, possess basic knowledge about equipment operation, prevention and maintenance.\n\n \n\n**Requirements** \n\n* 2 years of experience in a similar position\n* Studies in Business Administration / Gastronomy / Hospitality\n* Fluent English\n* Experience in managing area budget\n* Financial analysis experience in the area\n* Strong knowledge in marketing and sales strategies\n* Creative and innovative person\n\n \n\n**Additional Information** \n\n* Employee Benefits Card offering discounted rates at Accor properties worldwide\n* Learning programs through our Academies\n* Opportunity to develop your talent and grow within your hotel and around the world!\n* Ability to make a difference in the local community through our Corporate Social Responsibility activities\n\n\nDiversity and Inclusion at Accor means welcoming everyone and respecting their differences, focusing only on qualities and skills. 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Please do not hesitate to inform us of any specific needs you may have so we can take them into consideration.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762776122000","seoName":"subgerente-a-b-ibis-cancun","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-juarez/cate-other23/subgerente-a-b-ibis-cancun-6435534365798712/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"2f7c117c-afa0-48dc-b3f6-cc5181efac79","sid":"85a93963-758d-47c0-a889-491170772a23"},"attrParams":{"summary":null,"highLight":["Food & Beverage Area Manager","Budget management and financial analysis","Team supervision and service quality"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cancún,Quintana Roo","unit":null}]},"addDate":1762776122327,"categoryName":"Other","postCode":null,"secondCateCode":"community-services-dev","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1268,1351","location":"C. 50 4050, 77516 Cancún, Q.R., Mexico","infoId":"6434801469760312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Global Assistance Booking Agent","content":"**Description:**\n----------------\n\n\n***Do you want to join our team as a Global Assistance Booking Agent? We are waiting for you!***\n\n \n\n**We are W2M!** The travel division of the Iberostar Group, our growth platform and source of inspiration to achieve leadership. Creators of the most innovative brands in every field. We are fully digital and deeply personal. We are committed to people and sustainability, making travel experiences attractive, innovative, safe, and efficient. We form a team born with an innovative and curious spirit, yet backed by a successful track record in our industry. 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Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Address guest service needs. Communicate clearly and professionally with others. Foster and maintain positive working relationships; support team members in achieving common goals; listen and respond appropriately to concerns from other employees. Ensure compliance with quality expectations and standards. Stand, sit, or walk for extended periods. Reach above the head and below the knees, including bending, twisting, turning, and stooping. Move, lift, carry, push, pull, and place objects weighing 25 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors.\n\n \n\nDESIRABLE SKILLS\n\n \n\nEducation: Diploma from a technical, trade, or vocational school.\n\n \n\nRelevant Work Experience: 4 to 6 years of relevant work experience.\n\n \n\nSupervisory Experience: At least 2 years of supervisory experience.\n\n \n\nLicense or Certification: None\n\n \n\n*At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and enabling access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed not to discriminate on the basis of disability, veteran status, or other characteristics protected by applicable law.*\n\n\nMarriott Hotels strives to elevate the art of hospitality by innovating whenever possible while maintaining the comfort of the familiar around the world. As a host at Marriott Hotels, you will help us uphold the promise of “Wonderful experiences, every time” through thoughtful and genuine service that anticipates guests’ needs, thus enhancing this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you become part of the portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** the best version of yourself. \n\n\n\n\n \n\nJW Marriott is part of Marriott International’s luxury portfolio and consists of over 100 beautiful hotels in prominent cities and premier resort locations around the world. JW believes associates come first because when you are happy, guests are happy. JW Marriott associates are confident, innovative, authentic, intuitive, and carry forward the legacy of the brand and company founder, J. Willard Marriott. Our hotels offer an unparalleled work experience, where you will be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passion within a luxury environment focused on holistic well-being. Exceptional guest care begins with how we care for our associates. This is The JW Treatment™. 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