Job Summary: Hotel Dorados Conventions & Resort is seeking a Quality and Continuous Improvement Supervisor to ensure standards and enhance guest experience through audits and training. Key Responsibilities: 1. Ensure quality and service standards across all hotel departments. 2. Promote continuous improvement of the guest experience. 3. Provide ongoing staff training and team development. *Hotel Dorados Conventions \& Resort* Seeking **Quality and Continuous Improvement Supervisor** **Job Objective** Ensure compliance with quality and service standards across all hotel departments through internal audits, guest feedback management, and continuous staff training, promoting continuous improvement of the guest experience and team development. Requirements: * Bachelor’s degree – Hotel Administration, Tourism, Organizational Psychology, Business Administration * Experience – 2 to 3 years verifiable experience in hospitality, operational areas such as front desk, housekeeping, F\&B or HR; internal training experience * Quality control or process supervision * Customer service and training experience within the hospitality industry Technical Knowledge: * Application of checklists and audits * Management of satisfaction surveys and review platforms (TripAdvisor, Booking, Google) * PMS systems (Opera, Zeus, etc.) – Preferred We Offer: * Competitive salary * Staff cafeteria service * Discounts with vendors (Sams, Bimbo, Optica, Dentist) Interested candidates may apply through this channel and send WhatsApp to 735\-102\-73\-13 Employment Type: Full-time Salary: $15,000\.00 \- $15,000\.01 per month Benefits: * Staff cafeteria service * Complimentary uniforms Work Location: On-site employment