Position Summary: We are seeking an Operations Manager to maximize operational efficiency and guest satisfaction by supervising Front Office, Housekeeping, and Customer Service. Key Highlights: 1. Maximize operational efficiency and guest satisfaction 2. Supervise Front Office, Housekeeping, and Customer Service 3. Resolve complaints and ensure quality across all areas Hotel Hyatt Monterrey is seeking an Operations Manager to join our team. **Objective**: Maximize operational efficiency and guest satisfaction through direct supervision of the following departments: Front Office, Housekeeping, and Customer Service. **1. Service Excellence (Front Office)** * Ensure check-in and check-out processes are efficient and meet brand standards. **2. Quality and Cleanliness (Housekeeping)** * Supervise cleaning standards in guest rooms and public areas, ensuring daily inspections. * Manage inventory of linens, cleaning supplies, and amenities. * Coordinate with maintenance to ensure preventive room maintenance schedules are fulfilled without impacting room availability. **3. Guest Experience and Service** * Serve as the primary contact for complaint resolution, converting negative experiences into brand loyalty. * Supervise Food & Beverage operations, ensuring consistent freshness and presentation. * Analyze guest satisfaction metrics (GEM/NPS) and implement immediate action plans to improve scores. * Oversee room inventory management and efficient allocation for extended stays. * Ensure proper use of property management systems and handling of the **World of Hyatt** loyalty program. Requirements: * Bachelor’s degree in Hospitality Management, Tourism, Public Relations, or related field. * Minimum 3–5 years in operational supervisory roles within the hospitality industry (e.g., Front Office Manager). * Advanced English proficiency. * Emotional intelligence, conflict resolution skills, keen attention to detail, and strong communication skills with both internal and external guests. We Offer: * Gross monthly salary of $40,000 * Bi-weekly payroll schedule * Monthly food vouchers worth $1,100, independent of payroll * Work schedule: Monday to Friday, 8:00 am to 6:00 pm; Saturday, 9:00 am to 1:00 pm. Fixed day off: Sunday. * Benefits exceeding statutory requirements. * Savings fund. * Credit union. * Uniforms. * Hyatt brand and Grupo Presidente discounts. Thank you for considering this employment opportunity. Employment Type: Full-time Salary: $40,000.00 per month Benefits: * Salary increases * Credit union * Employee discount * Discounts and preferential pricing * Company parking * Flexible hours * Employee referral program * Life insurance * Complimentary uniforms * Food vouchers Education: * Completed Bachelor’s degree (Preferred) Experience: * Operations supervision: 3 years (Preferred) Language: * English (Preferred) Work Location: On-site