Customer Service Agent

Description

Position Summary: We are seeking a Customer Service Agent with experience in customer attention and follow-up to provide commercial and after-sales support in an industrial company. Key Highlights: 1. Integration into the Industrial Sector Service and Support Area 2. Customer attention and follow-up, administrative and operational support 3. Job stability and an excellent working environment **Cadena Recruitment seeks a Customer Service Agent in Civac - Jiutepec, Morelos** ------------------------------------------------------------------------------------------ **Customer Service Agent** An industrial sector company is looking for talent to join its **Service and Support** area, providing customer attention and follow-up, as well as administrative and operational support in commercial and after-sales processes. **Requirements:** Completed bachelor's degree in commercial fields, Administration, Marketing, Business, or related disciplines. Minimum 2 years of experience in similar positions. Prior experience in customer attention and follow-up. Proficiency in Microsoft Office suite. Strong communication skills and attention to detail. Ability to organize and track processes. **Responsibilities:** Prepare commercial quotations. Process production orders. Conduct after-sales customer follow-up. Reserve and track materials. Sell spare parts. Register and track production orders. Review inventory levels and advise customers. Send after-sales information. Address and follow up on technical inquiries. Resolve issues and track incidents. Send user guides to customers. Prepare reports for tracking KPIs. **We Offer:** Base salary plus bonus. Statutory benefits. Direct employment with the company. Job stability. Excellent working environment. **Working Hours:** Monday to Friday, from 8:45 a.m. to 6:15 p.m. **Work Location:** CIVAC Industrial Zone, Morelos. Don’t hesitate—join our team today. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Customer Service **Industry:** Industrial Automation **Skills:** * Commitment * Responsibility * Good communication * Customer service * Teamwork *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0376f02c00002c00ff744b\&source\=indeed*