Job Summary: First-Level Application Technical Support Analyst responsible for resolving incidents remotely and via telephone, reporting failures, and documenting activities. Key Highlights: 1. Remote and telephone technical support for incident resolution 2. Opportunity for recent graduates with no experience 3. Development in data management (SQL Server), networking, and Windows Server SERVICE DESK "First-Level Application Technical Support Analyst"* What Do We Require? * Bachelor’s degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, graduated, currently enrolled, or incomplete) * Minimum 6 months of experience in technical support via telephone or remote channels (including social service and professional practice experience) * Recent graduates with no experience required * Age 18–40 * Must not reside more than 1.5 hours away. Knowledge Requirements * SQL Server as a Database Management System (DBMS) for data management (basic level) * Basic knowledge of networking * Windows Server (basic level) Responsibilities: * Resolve incidents remotely and via telephone * Report failures using designated tools to supervisors * Accurately document all activities performed for incident resolution What Do We Offer? * Salary: $10,186.14 gross * Monthly bonus: $750 * Statutory benefits and additional benefits exceeding statutory requirements from day one Working Hours: 3:00 PM – 9:00 PM (Monday to Sunday, with rotating weekly rest days) Work Location: Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station)