Job Summary: Technical support analyst to document, analyze, and diagnose reported cases, identify recurring issues, and update knowledge base solutions. Key Highlights: 1. Excel, PLSQL, MYSQL experience 2. Ability to diagnose cases and update solutions 3. Opportunity to work in technical support PRICE SHOES IXTAPALUCA Is seeking: Technical Support Analyst Requirements: \- Technical degree in Computer Science, Systems, Networks, Systems Support, or related field \- Availability to rotate shifts \- Minimum 1 year of experience in similar activities Responsibilities: \- Excel, PLSQL, MYSQL experience \- Document, analyze, and diagnose cases reported by users \- Identify recurring, complex, and high-impact reports \- Update documented solutions in the knowledge base when solution changes occur or when a better service practice is identified We offer: \*Gross monthly salary of $12,538 \*Statutory benefits \*Savings fund \*Cafeteria service \*Medical service \*Free membership affiliation \*20% discount on purchases Payments via Banamex account Payroll benefits in account: \*Life insurance \*Accidental death insurance \*2-for-1 movie tickets every day \*Exclusive pre-sales Interested candidates should apply through this channel; after validating your CV, we will contact you. Salary: $12,538.00 per month Benefits: * Savings fund * Employee discount * Cafeteria service Work location: On-site employment