The Customer Service Representative 5 is an entry-level position responsible for assisting in customer-related activities and providing solutions through coordination with the Customer Service team. The overall objective of this role is to resolve external customer issues and provide ongoing customer support. **Responsibilities:** * Manage customer inquiries, ensuring proper investigation and timely resolution in compliance with departmental standards. * Develop and maintain a customer portfolio through periodic calls and personal interaction as needed. * Provide customers with activity scorecards for inquiries and transactions, and schedule review calls with customers regarding productivity and use of self-service tools. * Inform customers of issues (system outages, market issues) and provide periodic updates on resolutions. * Relay customer feedback and properly handle delays and errors. * Maintain knowledge of new regulatory and market requirements affecting the customer base/portfolio. * Ensure compliance with all departmental standards and maintain the control environment. * Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues transparently. **Qualifications:** * 2–4 years of relevant experience. * Experience in customer service or finance. * Proficiency in Microsoft Office. * Proven crisis management and critical thinking skills for problem solving and decision-making. * Consistent attention to detail to ensure accuracy. * Consistently demonstrate clear and concise written and verbal communication. * Consistently deliver high-quality customer service focused on building customer relationships and achieving results. **Education:** * High school diploma or equivalent. \- **Job Family Group:** Customer Service \- **Job Family:** Institutional Customer Service \- **Time Type:** \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*