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One customer, one family, one community at a time. \n\n \n\n**ABOUT THIS ROLE** \n\n \n\nOur enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress and resolves general customer queries. \n\n \n\nWe are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico office in Santigo de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. \n\n \n\n**ROLES \\& RESPONSIBILITIES** \n\n* Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;\n* Reviewing and correcting data of incorrectly processed transactions.\n* Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;\n* Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.\n\n \n\n**POSITION REQUIREMENTS** \n\n* We will require you to have a minimum education of completed high school or college. We will also look for:\n* Good knowledge of MS Office and Internet Explorer.\n* At least one year´s work experience in customer services or a call center position.\n* An additional language.\n* Strong customer orientation skills.\n* Excellent communications skills (both oral and written).\n* Attention to detail.\n* Good teamworking approach\n* Ability to work flexible schedules.\n\n \n\n**PERKS \\& BENEFITS** \n\n* Competitive salary\n* 1 month of Aguinaldo (Christmas bonus)\n* 15 days’ vacation\n* Life insurance\n* Food vouchers\n* Work\\-life Balance\n* Growth Opportunities\n\n \n\n \n\nActual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role. \n\nRia Money Transfer is an equal opportunity employer. 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Tecnológico 105, Centro, Santiago de Querétaro).\n\nContact us via WhatsApp at 444\\-165\\-0459 and send your CV.\n\n\\-Requirements\\-\n\nBachelor’s degree preferred (completed)\n\nFull-time availability\n\nAge: 23 or older\n\nPrior experience in the same role, coordination, or supervision—restaurant experience preferred\n\nFlexible schedule availability\n\nExcellent attitude\n\nResidence near the work location\n\n\\-We offer\\-\n\nBiweekly pay and profit sharing (PL) starting from day one\n\nRotating weekday days off\n\nStatutory benefits\n\nBrand discounts\n\nSavings plan\n\nGrowth opportunities\n\nMeals\n\nAttractive bonuses\n\nPosition type: Full-time\n\nSalary: $11,400\\.00 \\- $11,500\\.00 per month\n\nBenefits:\n\n* Savings plan\n* Employee discount\n* Free parking\n* Employee referral program\n* Discounted cafeteria service\n* Free uniforms\n\nWork location: On-site employment","price":"$MXN 11,400-11,500/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599316000","seoName":"restaurant-submanager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-jofre/cate-waiting-staff/restaurant-submanager-6484471246451412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1ec38d08-ffcc-4143-9b94-0a2b2d61dd75","sid":"2f709e4d-4ec0-48b3-a36b-17d00ca3bf96"},"attrParams":{"summary":null,"highLight":["Full-time position at Burger King","Bachelor's degree required","Competitive salary and benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santiago de Querétaro,Querétaro","unit":null}]},"addDate":1766599316128,"categoryName":"Waiting Staff","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1276,1668","location":"Santa Clara Garden, C. 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