Trainer

Description

Job Summary: We are seeking a Trainer / Customer Experience professional to drive continuous improvement in Sales, ensuring customer satisfaction through training and process monitoring. Key Highlights: 1. Continuous training and development 2. Excellent work environment 3. Professional development ✨ **JOIN KIA JURIQUILLA – GEISHA GROUP!** ### **Position:** **Trainer / Customer Experience – Sales** Are you passionate about training, continuous improvement, and customer experience? This opportunity is for you. **Work Location:** KIA Juriquilla ### **Job Objective:** Drive continuous improvement in the Sales department, ensuring customer satisfaction and loyalty through training, process monitoring, brand standards, and customer experience. ### **Main Responsibilities:** ✔ Coordinate and monitor the annual training plan ✔ Train sales staff on processes, products, and customer service ✔ Identify training needs and opportunities for continuous improvement ✔ Monitor customer satisfaction indicators (SSI, NPS, CEM, KDSE) ✔ Supervise KIA Mexico standards and processes ✔ Monitor digital platforms and commercial processes ✔ Generate reports, metrics, and action plans ✔ Support internal audits and continuous improvement strategies ### **Requirements:** ✅ Completed or incomplete Bachelor’s degree or Engineering degree ✅ Experience in training, processes, or continuous improvement ✅ Automotive industry experience preferred ✅ Proficiency in Microsoft Office and digital platforms ✅ Excellent communication skills and customer orientation * **Key Competencies:** * Analytical thinking * Results orientation * Teamwork * Effective communication * Conflict management * Focus on quality and service **We Offer:** ✔ Competitive salary ✔ Statutory benefits ✔ Professional development ✔ Ongoing training ✔ Excellent work environment Apply now and become part of Geisha Group and KIA Juriquilla!