**Date:** Nov. 24, 2025 **Location:** Mexico, Mexico City **Company:** deloittemx **What is the day-to-day of the position?** As a Customer Satisfaction Program Assistant at Deloitte, you will have the opportunity to be the main point of contact for the Firm's professionals regarding support for scheduling and conducting customer satisfaction surveys; activities that will allow you to build broad relationships and gain exposure to the Firm’s regional operations in Southern Cone, Andean Region and Central America countries. Your main responsibilities will include conducting telephone surveys, sending electronic survey invitations, coordinating in-person interviews, preparing monthly operational reports, and managing contact information updates. You will work in a dynamic and enriching environment with people from diverse cultures, perspectives, specialties and knowledge. Together, we create unique and high-quality solutions, exceeding the expectations and scope of our projects and clients. We are motivated to make a significant impact in everything we do. **What is required to apply?** * Intern or graduate with a Bachelor's degree in Business Administration * Minimum of 1 year of experience in a call center or equivalent role involving client outreach to collect feedback on services provided; follow-up on actions agreed upon based on received feedback; and generation of information enabling sound decision-making across the Firm’s different business lines. * Intermediate English proficiency * Skills: Microsoft Office suite * Additional attributes: assertive communication, results orientation, problem solving, commitment, teamwork, professional integrity, sense of urgency, innovation, attention to detail **Why Deloitte?** Through our work, we create a significant impact that makes a positive difference for our clients, society and the planet. We collaborate on various projects with people who listen to us, inspire us, encourage us and support us in giving our best. At Deloitte, our holistic development is a priority. Through learning opportunities, mobility programs, volunteering and personalized guidance from our leaders, we grow in our careers and build lasting connections. **Next steps** Are you ready to make an impact? We are looking for you—apply now.