Functional Support Analyst

Description

Job Summary: We are seeking a talented Functional Support Analyst to manage incidents, lead technical solutions, and improve processes. Key Highlights: 1. Opportunity for professional development in a leading technology company 2. Participate in continuous process improvement and user training 3. Be part of a specialized team with strong technological support IDS Comercial, a leading information technology company with four decades of experience and a strong presence in Mexico, Latin America, and the United States, invites you to join our team. We have over 1,500 specialized consultants working on diverse projects across financial, commercial, manufacturing, telecommunications, services, government, and other sectors. We take pride in holding CMMI Level 5 accreditation (Capability Maturity Model Integration), a globally recognized quality standard established by the Software Engineering Institute (SEI). Additionally, we have achieved ISO/IEC 27001:2013 certification, affirming our commitment to information security. We also hold the Socially Responsible Company (ESR) distinction, reflecting our dedication to corporate social responsibility. · We are looking for a talented Functional Support Analyst — just like you! · What do you need to apply? Bachelor's degree in Computer Systems Engineering or related field. Minimum 2 years of experience as a Functional Analyst. Manage critical or complex incidents. Lead the transition of business requirements into viable technical solutions. Root cause analysis: Investigate why recurring failures occur and diagnose structural issues in the tool. Continuous improvement: Design process optimization proposals based on bottlenecks identified during daily support activities. Training: Conduct training sessions for key users (Key Users) on new functionalities or complex processes. · What will you gain by working with us? On-site work mode: Toluca Competitive salary. Statutory benefits plus additional perks. A career development plan tailored to your professional growth. · Join our large, dynamic workforce and become part of a leading technology company that values your talent and offers an environment of growth and development. We look forward to your application!. -Requirements- Minimum education: Higher education — Bachelor's degree 2 years of experience Knowledge: Scrum Keywords: analyst, support, apoyo, soporte