Field Support Technician – Network Installation

Description

Job Summary: We are seeking a field engineer or on-site support technician with experience in network installation, support, and monitoring for various projects or clients in Guadalajara. Key Highlights: 1. Access to certifications and courses from leading brands 2. Excellent work environment with real medium- and long-term development 3. Operational freedom to manage your time and achieve a professional-personal balance **IT Recruitment is looking for a Field Support Technician – Network Installation in Guadalajara, Jalisco** ------------------------------------------------------------------------------------ **About Us** * A solutions integrator specializing in networking and security — a different, unique, and above all innovative company. We are authorized partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek a field engineer or on-site support technician with experience in network installation, support, and monitoring for diverse projects or clients. **Our Value Proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and genuine medium- and long-term career development. * Operational freedom to manage your time and pursue a professional-personal balance. **Our Offer** * **Compensation:** MXN 15,700 base salary + MXN 1,500 monthly bonus under direct employment contract; statutory benefits. * **Schedule:** Monday–Friday, 8 AM–5 PM; Saturday half-day when required. * **Work Location:** GDL (various locations in Tlajomulco, Tonalá, Zapopan, and other sites within the city). **What We’re Looking For** * 2 years of experience as: field engineer, on-site support technician, installation engineer, field support technician, antenna installer, cabling technician, telecommunications analyst, or telco engineer. * Technical degree (TSU) or incomplete/complete engineering degree (preferred). * 1 year of experience installing, implementing, and configuring network equipment including switches, access points, CPEs (modems, Wi-Fi routers, 4G/5G receiving antennas, VoIP devices), ONTs (fiber optics, GPON), and structured cabling — from brands such as Aruba, Ruckus, Fortinet, Ubiquiti, MikroTik, TP-Link, etc. * 1 year of on-site support and troubleshooting for Wi-Fi networks: physical layer (MDF nodes and IDF distribution points), cable verification, power supply checks, hardware status (power-on indicators for access points, hubs, repeaters), and Wi-Fi connectivity protocols (latency, jitter, packet loss, and signal strength (RSSI) testing via SNMP, WMI using Zabbix, PRTG, SolarWinds, Nagios, etc. * Knowledge of applying Level 1 physical or network remediation to ensure proper operation. Basic preventive and corrective maintenance of network infrastructure. * 1 year of experience using ticketing tools for incident reporting and report generation (installations, evidence photos, logs, action documentation (Alice), basic as-built updates. * Material management, tracking, consumption, shortages, and returns. * Certification or training in Working at Heights (DC3\), highly desirable; valid driver’s license. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Wi-Fi height clearance prior to CPE/ONT installation * Wireless, cabling, and networking * Routers, switches, APs, MDF, IDF * Controller installation * SNMP testing and monitoring *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0366ba2c00002d00ff68ab\&source\=indeed*