Summary: This role involves guiding cross-functional teams to deliver customer-focused products and services, implementing project, pricing, and program strategies. Highlights: 1. Opportunity to make a difference and invest in your growth 2. Respectful, inclusive, and collaborative environment 3. Guiding cross-functional teams in product and service delivery Flex is the diversified manufacturing partner of choice that helps market\-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary Job summary:*To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a* *Program Manager* *located in* *Guadalajara, North Campus**.**Reporting to the* *Program Management Manager,**Program Manager* *role involves* *In\-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.* What a typical day looks like:* *Organize, plan and direct program schedules and budgets.* * *In charge of tracking relevant metrics and drive action items based on results.* * *Provide help, knowledge and expertise with contract negotiations as required.* * *Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.* * *Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.* * *Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.* * *Manage the coordination of product life cycle activities with P\&L and customer satisfaction also has control for different accounts of various complexities.* * *Be the key channel of communication for customers and act as escalation in the event of customer issues.* * *In charge of customer´s satisfaction reviews and corrective actions.* * *Maintain current and develop additional business with customers.* * *Monitor and track that project and program deliverables are met.* * *Be accountable for maintaining excellent customer relations with both new and existing customers.* * *Holds up production sites for projects, costs and other customer related matters through business and expertise.* The experience we’re looking to add to our team:* *Bachelor's degree in engineering or related field or equivalent experience.* * *Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.* * *Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.* * *Accountability for the program wellness.* * *Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.* * *Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.* * *Understands the strategic impact of the function across sites.* What you’ll receive for the great work you provide:* *Competitive Salary.* * *Life \& Medical insurance.* * *Christmas Bonus.* * *Food Coupons.* * *Saving Fund.* XS65 Job Category Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).