Description
Job Summary:
Perform maintenance and technical support, ensuring client configuration, conducting equipment inspections and deliveries, and training users on service usage.
Key Highlights:
1. Dynamic role involving physical maintenance and technical support.
2. Direct interaction with customers for installation and training.
3. Proficient handling of software and hardware with customer service experience.
**Responsibilities**:
* Maintain the configuration designed for the client
* Verify that no files exist outside the client's configuration
* Assemble equipment and pick up goods
* Create tickets immediately when providing on-site or remote support
* Perform physical maintenance every three months on loaned equipment
* Deliver equipment
* Install IRC for agreement-based clients and label the identifier
* Train clients on how to request support
**Requirements**:
* Customer service experience
* Completed technical high school diploma
* Advanced knowledge of Windows
* Knowledge of software and hardware
* Personal vehicle and valid driver's license (preferred)
**Conditions**:
* Salary: $14,000 MXN
* Schedule: Monday to Friday, 8:30 AM – 6:00 PM; Saturday half-day remote work
* Work location: Chapalita
Employment type: Full-time, indefinite term
Salary: Starting from $14,000.00 MXN per month
License/Certification:
* Driver's license (Mandatory)
Workplace: On-site employment