Job Description and Activity Details **Objective**: Provide Level 1 support to users and equipment. * Provide support for networks, hardware, users, devices, and software installed on the corporate network. * Deliver basic training to new users and ongoing assistance to existing users. * Install, configure, and update software (Windows, Office, AutoCAD, SolidWorks, Minitab, antivirus, etc.). * Generate computer system images to enable faster configuration of devices. * Install and configure network cabling and connections. * Create and unlock user accounts in "Active Directory", as well as create AD objects. * Request services and/or quotations from vendors. * Install or supervise vendors during installation/maintenance of computer equipment and peripherals, such as computers, monitors, printers, disks, scanners, etc. * Verify system operation. Maintain up-to-date inventory records of equipment, devices, and software installed within the company. * Responsible for retrieving computer equipment from personnel who leave the company. * Assist with configuration of new telephones. * Use "help desk" as a tool to monitor and assist users. * Comply with Standard Operating Procedures (SOPs) and the Organization’s and Department’s Systems Policies. * Support various activities within the Systems Department. Experience and Requirements * 1\-3 years of experience in technical support within the systems field * Intermediate English * Bachelor’s degree in Computer Systems Engineering or related field * Knowledge of TRESS System, Microsoft Office (Basic \- Intermediate), Agile, IFS System, Workday, Windows 10/11, Active Directory, GHOST * Customer orientation, composure, time management, patience Benefits * Benefits according to the Federal Labor Law (LFT) * Savings fund * Transportation * On-site medical services * Cafeteria * Savings fund **Number of vacancies**: 1 **Department**: Information Technology / Systems / IT / Programming / Software **Employment type**: Permanent **Work mode**: On-site **Shift**: Night shift **Working hours**: Full-time **Schedule**: Full-time **Net monthly salary**: $15,000 \- $20,000 MXN **Education**: Professional degree with official title **English proficiency**: Spoken: Intermediate, Written: Intermediate **Willingness to travel**: No
Juan García
Indeed · HR
Juan García
Indeed · HR
