Summary: This role involves providing internal and external customer service and sales support, managing order processes, and assisting with various post-order activities. Highlights: 1. Opportunity to contribute individually and as a team in customer experience 2. Provide expert internal and external customer service and sales support 3. Manage the end-to-end order process for light manufacturing **Position:** ============= Customer Support Associate I**Job Description:** ==================== At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end\-to\-end process. **What You'll Be Doing** * Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. * Assist Sales with overall Quote to Order activities. * Responsible for Post\-order to Invoice, including but not limited to: order entry, maintenance Value Added orders \& follow up to complete end to end process. * Backlog Management. * Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands. * Manage inbound customer order formats (pdf, e\-mail, Microsoft Office documents). * Submit supplier requirements which include Value Added, NCNR (Non\-Cancellable, Non\-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing. * Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites. * Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner. * Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post\-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.). **What You'll Need** * 1\+ year of experience or High school graduate with equivalent related experience. * Industry experience is preferred in a similar field. * Must be familiar with ERP systems. * Must be familiar with Quoting, RMA and Expedite process. * Intermediate knowledge of Microsoft Excel is a must. * Experience supporting sales efforts. * Communication skills teamwork\-oriented. * Ability to communicate fluently in English. **Work Arrangement:** * Hybrid: 3 days in office / 2 days work from home **What's In It For You** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. * 30 days of Christmas bonus * 40% vacation premium * 12 vacation days plus 2 floating days, sick days and holidays * Vision and Dental Assistance * Life Insurance * Healthcare Insurance * 10% Food/Pantry Vouchers * Restaurant Vouchers * 13% Savings Fund * Growth Opportunities, and more! **Annual Hiring Range/Hourly Rate:** ==================================== $16,650\.00 \- $19,000\.00 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. \#LI\-CS1 \#LI\-Hybrid **Location:** ============= MX\-JAL\-Tlaquepaque, Mexico (HPE Guad office)**Time Type:** ============== Full time**Job Category:** ================= Business Support