Job Summary: Advise customers to identify their service needs, achieving optimization while adhering to established processes and policies, ensuring a high-quality experience. Key Highlights: 1. Advise and optimize customer service needs. 2. Establish a cordial relationship to ensure service level. 3. Ensure the best service and sales experience. **Header – External** ------------------------- VP: VPGM Region South Pacific Entity: Jalisco Location Type: Guadalajara Plaza Galerias Store **Position Objective** --------------------------- Advise customers to identify their service needs in AT&T stores, achieving optimization while adhering to established processes and policies. **Key Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Implement quality standards established by Management, and likewise ensure the best service and sales experience. Accurately and completely record customer visits in the company’s systems for improved satisfaction. Carry out specialized activities aligned with established objectives. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related fields; Bachelor’s Degree in Administration or related fields. * *If selected as the candidate and you do not meet the required education level, you must sign a commitment letter to begin and/or complete the required level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer – External** ---------------------------- At AT&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.