Customer service representative

Description

Summary: Seeking a proactive and detail-oriented Customer Service Agent to deliver exceptional client support and manage loan accounts, ensuring a smooth customer experience. Highlights: 1. Deliver exceptional client support and manage loan accounts daily 2. Maintain accurate records within loan servicing and account management systems 3. Collaborate with internal teams for timely customer request resolution About Us: GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth. About the role: We are seeking a proactive and detail-oriented Customer Service Agent to deliver exceptional client support and manage loan accounts on a daily basis. This role plays a key part in ensuring a smooth customer experience by handling inquiries, supporting payment processes, and maintaining accurate account records. Key Responsibilities: Provide outstanding customer support by addressing inquiries related to account status, payments, and delinquency. Assist customers with water payment processing and guide them through payment schedules, especially in cases of past-due accounts. Support reporting needs related to delinquency, partial payments, and account statements. Maintain accurate and up-to-date records within loan servicing and account management systems. Conduct welcome calls to new homeowners prior to their first payment, ensuring a smooth onboarding experience. Collaborate with internal teams to ensure timely and accurate resolution of customer requests. Qualifications: High school diploma required; degree in Business, Finance, or a related field preferred. At least 1 year of experience in customer service, loan servicing, collections, or a related area. Strong verbal and written communication skills with a professional approach. Basic understanding of financial terminology and loan or mortgage processes is a plus Ability to multitask, prioritize, and perform effectively in a fast-paced environment. Proficiency in basic computer tools and account management systems. What We Offer: Salary $21k - $22k gross Full law benefits (20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus) Punctuality and attendance bonus of $2,200 MXN tax free monthly Excellence bonus of $1,000 MXN tax free Caja de Ahorro Medical Insurance (mayor, minor and preventive) . -Requerimientos- Educación mínima: Educación media superior -Bachillerato General 1 año de experiencia Idiomas: Inglés Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante