Job Summary: We are seeking a Customer Success DAAS professional to lead contract renewals, drive expansion of the installed base, and ensure adoption of technology solutions. Key Highlights: 1. Leading Information Technology company with 37 years of experience 2. A critical role to ensure customer success and satisfaction 3. Opportunity to work for a Super Company and Great Place to Work "The only way to do great work is to love what you do." – Steve Jobs COMPUCAD is a leading Information Technology company in Mexico, with over 37 years of experience, recognized for its organizational culture and operational excellence: * Great Place to Work * Super Companies (Expansion) * Best Mexican Companies (BMC) Are you passionate about guiding customers to achieve real results with the technology solutions they use? In our Business Unit, we are looking for a Customer Success DAAS professional to lead contract renewals, drive expansion of the installed base, and ensure proper adoption of our portfolio. This role is critical to ensuring customer success, satisfaction, and continuity of delivered value. What will you do in this role? * Manage key metrics such as Churn Rate and Expansion Rate using the Customer Success methodology. * Maintain accurate and up-to-date information in the CRM, complying with established policies. * Obtain and maintain required manufacturer certifications, ensuring an optimal level of consultative selling. * Promote emerging portfolio solutions and new opportunities selected by the manufacturer. * Ensure proper compliance with internal processes and coordination with the manufacturer and distributor. * Participate in value delivery, generating evidence such as reports, metrics, and Success Stories. * Support customers throughout the adoption process—from Welcome Kit to monthly and performance reports. Requirements * Education: Bachelor’s degree in Business Administration, Marketing, or related field. * Experience: 1 year in sales, contract management, administration, or customer service. * Work model: Hybrid. * Personal vehicle: Preferred. * Availability for occasional travel. Key Competencies * Consultative selling * Mastery of the commercial process * Effective presentations * Planning and organization * Effective communication Software and Tools * CRM (intermediate level) * Office 365 (intermediate level) * Power BI (basic/intermediate level) Benefits * Savings fund * Life insurance * Major medical expense insurance * Restaurant vouchers * Discounts and preferential pricing * Continuous training * Working hours: Monday to Friday * Stability and an excellent professional environment Location Guadalajara, Jalisco Hybrid model: combination of on-site and remote work. Join a team that transforms the customer experience and accelerates their growth! Apply today! Position type: Full-time Salary: $15,000.00 per month Benefits: * Discounts and preferential pricing * Flexible schedules * Option for indefinite-term contract * Major medical expense insurance * Life insurance * Remote work * Restaurant vouchers Workplace: hybrid remote in 44600, Ladrón de Guevara, Jal.