Technical Support Manager

Description

Position Summary: A prestigious laboratory is seeking a Technical Support Manager to coordinate, supervise, and ensure the proper functioning of equipment and systems, guaranteeing timely response and operational continuity. Key Highlights: 1. Key role for operational continuity of the department 2. Coordination and supervision of technical support activities 3. Development of assigned technical staff **Technical Support Manager** **Job Description** A prestigious laboratory is currently seeking a Technical Support Manager responsible for coordinating, supervising, and ensuring the proper functioning of the company's equipment and systems. This position will be critical in guaranteeing timely response to technical requests and operational continuity of the department. **Main Responsibilities** * Coordinate and supervise technical support department activities. * Manage and track incidents and user requests. * Generate incident, performance, and activity tracking reports. * Administer procurement of equipment, spare parts, and departmental requirements. * Provide technical support for computing equipment, systems, and peripherals. * Supervise, assist, and develop assigned technical staff. * Ensure compliance with processes and service response times. **Requirements** * Education: Technical degree, Bachelor's degree, or Engineering degree in Computer Systems or related fields. * Experience managing personnel. * Experience in technical support. * Knowledge of: * Computing equipment (PC) support. * Operating systems. * Microsoft Office. * Basic networking. * Printer support. * Skills: * Process organization and tracking. * Effective communication. * Problem-solving. * Ability to generate reports and coordinate activities. **Working Hours** * Monday to Friday, 10:30 a.m. to 7:30 p.m. * Saturdays, 9:00 a.m. to 2:00 p.m. **We Offer** * Statutory benefits * 5% savings fund * Complimentary uniform * Discounts on laboratory services * Job stability If you meet the requirements, please apply through this channel.