NOC Support Coordinator

Description

We are seeking an NOC Support Coordinator in Col. La Moderna \- Guadalajara, Jalisco A confidential technology-sector company is looking for an NOC Support Coordinator to lead and optimize the support center’s operations, ensuring service continuity and adherence to service-level agreements. This position is ideal for candidates with solid experience in IT support and technical team leadership. Schedule Monday to Friday, 8:00 am to 6:00 pm 100% on-site Availability to cover on-call shifts when required Salary and benefits $28,500 gross monthly (non-negotiable salary) Monthly fuel allowance: $1,240 Work tools and access to NOC infrastructure Job stability and technical team leadership Position objective Manage and optimize technological infrastructure operations, ensuring service continuity, user satisfaction, and compliance with service-level agreements (SLAs), through effective coordination of the support team and resolution of complex technical incidents. Responsibilities Coordinate and supervise daily activities of the support team (7 members). Ensure timely and efficient handling of incidents and requests. Monitor performance metrics and implement continuous improvements. Oversee preventive and corrective maintenance of hardware and software. Act as liaison among users, technical teams, and other departments. Ensure compliance with service-level agreements (SLAs). Manage support tickets and document activities, changes, and failures. Track incidents to resolution. Manage and document changes to systems and services. Prepare performance and incident reports for decision-making. Essential requirements Bachelor’s degree in Computer Science, Information Systems, or related field. Minimum 3 years of experience in Level 2 IT support. 3–4 years of experience administering Windows services, programming, and SQL. Technical English proficiency at approximately 50%. Knowledge of Windows systems and network administration. Familiarity with ITIL methodologies. Personal transportation. On-site availability and readiness to cover on-call shifts when required. Desired profile Leadership and ability to coordinate teams. Strong verbal communication and effective interpersonal skills. Problem-solving orientation. Ability to delegate tasks and resolve conflicts. Teamwork and results-driven mindset. Employment type: Full-time Salary: Starting at $28,500\.00 per month Benefits: * Eligibility for indefinite-term contract Work location: On-site employment