Position Summary: Leads and supervises the Enterprise Banking Department, ensuring execution of business strategies and compliance with regulations, with a focus on customers and risk management. Key Highlights: 1. Lead a customer-centric culture 2. Mitigate bank risk through operational monitoring 3. Manage and professionally develop the analyst team Request ID: 257479 Join a winning team with a clear purpose, committed to delivering results within an inclusive, high-performance culture. **Purpose** Leads and supervises the Enterprise Banking Department / Team in the assigned Territory, ensuring that business strategies, plans, and initiatives are implemented and complied with in accordance with current internal policies, standards, and procedures. **Responsibilities** * Leads and fosters a customer-centric culture across the entire team to deepen client relationships and leverage the Bank’s extensive relationships, systems, and expertise. o Proactively generate growth in business relationships with clients, as well as attract prospects/new clients from the segment matching GFSBI’s desired profile. o Provide high-quality support to Enterprise Banking clients, closely coordinated with the Transactional Banking Team. o Develop and strengthen knowledge of Enterprise Banking products and services across all market segments. o Respond promptly and effectively to client requests, concerns, and complaints. o Ensure any exceptional event is handled effectively, including required documentation and reporting to authorities. o Establish and maintain an open communication channel focused on client service, both with business units and staff within the Institution. * Support the operational monitoring process to mitigate bank risk: o Continuously monitor client portfolios and products to ensure compliance with conditions authorized by the institution, as well as audit and/or Compliance observations. o Ensure any exceptional event is correctly and timely reported to the relevant authorities. o Prepare specific documents and reports in accordance with Bank standards to protect both the Institution and Enterprise Banking clients, and to facilitate management decision-making. o Adhere to the Bank’s Anti-Money Laundering program and Business Conduct Guidelines when reporting any unusual circumstances or fraudulent activity per established procedures. * Support team members to improve client service: o Ensure internal and external client relationships are conducted professionally to safeguard the interests of both the Bank and clients. o Directly advise clients when necessary to ensure fulfillment of the team’s responsibilities. o Collaborate with Relationship Executives and back-office teams to continuously review procedures and identify opportunities for improvement, simplification, and automation that enhance productivity in these areas. o Provide a high level of service and support, along with innovative solutions, to resolve client issues for the Relationship Executive Team, while simultaneously managing the portfolio’s risk profile. o Communicate the importance of teamwork, advise clients, and foster a culture of change across the Enterprise Banking business spectrum. o Maintain appropriate relations and act as the liaison point between sales and service areas. Encourage discussion and identify trends in operational, sales, and administrative matters. * Effectively manage the assigned analyst team and contribute to their professional development: o Ensure staff are well-organized and possess sufficient multidisciplinary training and development to fulfill their responsibilities, realize their potential, and apply it efficiently to achieve cost effectiveness and high productivity. o Continuously evaluate staff performance, determine compensation within the authorized salary scale, and hire appropriately qualified personnel. Provide coaching to team members to enhance area service levels and develop analytical, direct sales, and referral skills. o Support coordination and implementation of training programs related to identifying potential business opportunities and product knowledge. o Offer objective, empathetic, and insightful suggestions to help staff realize their potential. o Execute the Institution’s Compliance procedures per the relevant manuals: o Apply “Know Your Customer” procedures, including proper identification, source of funds, nature, and volume of transactional activity for all clients. o Review portfolio transactional activity to ensure alignment with the type and nature of the underlying business. o Support relevant departments in obtaining additional information regarding unusual activities reported by Institution staff or systems. o Immediately report any unusual or suspicious transaction to the Anti-Money Laundering Unit and to your supervisor. * Responsible for onboarding each newly hired team member (whether new hire, promotion, or lateral transfer), providing general information about GFSBI (vision, mission, and culture) and explaining their job description, key functions, and objectives, so the employee understands their role within GFSBI, strengthens their sense of belonging, and minimizes learning curve time. * Understands the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions. * Creates an environment where the team conducts effective and efficient operations within their respective areas, while ensuring the suitability, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities set forth under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines. * Promotes a high-performance environment and implements a workforce strategy that attracts, retains, develops, and motivates the team; to achieve this, fosters an inclusive workplace, communicates the vision, values, and business strategy, and manages a succession and development plan for the team. **Experience:** * **Bachelor’s Degree in Economics – Finance – Administration** * **Experience in a Similar Role** * **Excellent Client Service Skills** * **Negotiation and Relationship Monetization Skills** * **Teamwork and Proactivity – Sense of Urgency** * **Strong ability to provide coaching and feedback oriented toward service and results.** * **Analytical Thinking.** * **Self-Management Capability.** * **Proactive Attitude, Results-Oriented.** Location(s): Mexico : Jalisco : Guadalajara Scotiabank is a leading bank in the Americas. Inspired by our corporate purpose, “for tomorrow,” we help our clients, their families, and their communities succeed through a full range of advice, products, and services in personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each person brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require any accommodation during the recruitment and selection process (e.g., an accessible interview location, documents in alternate format, sign language interpreter, or assistive technology), please inform our Recruitment team. If you need technical support, click here. Candidates must apply directly online if they wish to be considered for this position. We thank all candidates for their interest in this career opportunity at Scotiabank, but only those selected for an interview will be contacted. “If you require any accessibility-related accommodation during the process, please inform our Talent Acquisition team.” \*\*Scotiabank is an inclusive employer that respects diversity and does not discriminate in any way\*\* \*\*Under no circumstances does Scotiabank request pregnancy or HIV tests\*\*