**Company Description:** El Puerto de Liverpool is the leading department store company in Mexico. WITH OVER 170 YEARS IN THE MARKET, we focus on facilitating product selection and delivering the best service to Mexican families, striving to exceed expectations in quality, fashion, value, and customer care within a pleasant environment. **We operate five business units:** Liverpool Department Stores, Suburbia Department Stores, Galerías Shopping Centers, Boutiques, and Financial Services—forming a solid enterprise that offers its employees financial stability and the pride of belonging to a 100% MEXICAN COMPANY. OUR MISSION IS TO SERVE OUR CUSTOMERS EVERYWHERE, EVERY DAY, FOR LIFE; our vision is to be the best choice in service, assortment, and value. Our values guide us toward teamwork, productivity, innovation, and integrity. **Job Mission:** As the Clienteling Coordinator, you will be responsible for customizing the customer experience to drive sales and strengthen customer loyalty. **Job Responsibilities:** As the Clienteling Coordinator, you will lead and oversee the following key activities: * Implement personalization strategies in EPL to enhance the customer experience, increase sales, and strengthen customer loyalty. * Manage clienteling projects, ensuring timely deliverables, ongoing tracking, and achievement of commercial objectives. * Design and document new customer journey flows to optimize customer experience and service. * Train the team on clienteling processes, tools, and best practices to ensure proper execution. * Monitor key KPIs to evaluate performance, identify opportunities, and adjust personalization strategies. * Coordinate the implementation of clienteling initiatives to ensure consistency, quality, and a customer-centric focus. **Work Location:** Santa Fe. **Choose the schedule that best fits your needs:** We offer a hybrid work schedule: part of your day will be spent at the Corporate Office, and part remotely in the afternoon: **Monday–Thursday:** Corporate office 7:00–13:00 hrs. / Remote 16:00–18:00 hrs. / Friday: Corporate office 7:00–13:00 hrs. **Monday–Thursday:** Corporate office 8:00–14:00 hrs. / Remote 16:00–18:00 hrs. / Friday: Corporate office 8:00–14:00 hrs. **Monday–Thursday:** Corporate office 9:00–14:30 hrs. / Remote 16:00–18:30 hrs. / Friday: Corporate office 9:00–14:30 hrs. We invite you to experience it! **Requirements:** Effective Communication Teamwork Retail Operations Knowledge Process Design Advanced English **Offer Conditions:** **Benefits:** We are an innovative company in constant evolution, and we recognize the importance of transforming our businesses through our employees. Employees are the core of our culture, and we strive to provide an attractive workplace where inclusion, quality of life, and well-being are fundamental to professional development. Diversity is viewed and embraced as a key element of success. We work daily to foster an environment of continuous learning and professional challenges, encouraging employees to take ownership of their careers. We provide ongoing development programs for both soft and technical skills. The Virtual University of Liverpool (UVL) offers opportunities to further your education by pursuing undergraduate or graduate degrees, or improving your English language proficiency. Benefits of being part of our organization (Social Security, guaranteed profit-sharing, performance bonus, savings fund, food vouchers, and special discounts).