*This job posting comes from the Talenteca.com job board* ### **Job opening for company LIntalent in Coyoacán, Mexico City** GROWING CALL CENTER SEEKING FOR EXPANSION CALL CENTER OPERATIONS MANAGER CUSTOMER SERVICE Requirements: Bachelor's degree in economics, business administration, engineering, sciences or related fields. Minimum 3 years of experience in a similar position in customer service call centers or E-COMMERCE, mandatory. Proficiency in Office suite (Intermediate to advanced Excel, Word, and PowerPoint for executive presentations). Experience with predictive dialers, CRM systems, performance indicator analysis, continuous improvement methodologies, customer service standards, and data protection regulations. Supervise and plan daily operations, analyze and monitor KPIs, design continuous improvement strategies, lead and develop supervisor and agent teams, prepare executive reports and action plans, ensure compliance with policies, standards and regulations. Work mode: Hybrid Work location: Mexico City, Coyoacán Full time, Monday to Saturday We offer: Competitive salary according to experience and skills, statutory benefits from day one including 100% social security contribution Interested candidates should apply through this platform. **Desired education level:** Higher education - graduated **Desired experience level:** Managerial level **Departmental function:** Company management **Industry:** Call Centers / Telemarketing **Skills:** * CALL CENTER * KPIs * MANAGEMENT * STRATEGIES * CUSTOMER SERVICE *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69275d1a5e00002f0004ce71&source=indeed*