**Contact Center Coordinator** **Company:** **BRIXTARS** **Department:** Sales **Location:** C. José María Morelos 1975, Col. Americana, Ladron De Guevara, 44600 Guadalajara, Jal. **Average Monthly Income:** **$20,000–$30,000** (base salary + uncapped commissions) **About BRIXTARS** At **BRIXTARS**, we are a growing company driving high-impact commercial and technological solutions. We innovate in every process and believe in the power of a strong, well-trained, and motivated team. Our Contact Center is vital to our growth, and we are seeking a leader who will elevate team performance, optimize operations, and enhance commercial results. **Job Description** As a **Contact Center Coordinator**, you will be responsible for overseeing the department’s daily operations, managing the team, and ensuring that each multichannel campaign is executed with precision, quality, and results orientation. Your role will be strategic: guaranteeing KPI compliance, driving productivity, and optimizing every prospect’s experience. **Key Responsibilities** * Lead and supervise a team of over 20 sales and telemarketing agents. * Manage the CRM for lead assignment, tracking, and opportunity control. * Monitor real-time metrics such as effective contact rate, average handling time (AHT), conversion rate, service level, and productivity. * Execute and track multichannel campaigns (calls, email, messaging, etc.). * Evaluate call quality and provide consistent feedback. * Prepare daily, weekly, and monthly operational reports. * Identify KPI deviations and propose improvements. * Coordinate trainings, coaching sessions, and onboarding processes. * Resolve incidents related to CRM, dialer, or other systems. * Ensure quality standards, protocol compliance, and exceptional service delivery. **Essential Requirements** * **3+ years of experience** coordinating teams of at least 20 people in sales, telemarketing, or contact center environments. * Experience **designing and executing multichannel commercial campaigns**. * Education: Business Administration, Commercial Relations, or related field. * Willingness to travel. * Valid driver’s license. * Operational leadership, clear communication, and results orientation. * Proficiency in **HubSpot** or an advanced CRM. * Data analysis skills, problem-solving ability, and process improvement expertise. * Focus on efficiency, service excellence, and achievement of performance metrics. **Key Competencies** * Assertive communication * Leadership and stress management * Critical thinking * Teamwork * Organization and time management * Adaptability and proactivity **What We Offer** * **Statutory benefits from day one** * **Fixed schedule: Monday to Friday, 9:00 AM–5:00 PM** * **Uncapped commissions** * **Base salary of $16,000 per month (net) + commissions.** * **Average monthly income of $20,000–$50,000** * Professional growth opportunities within BRIXTARS * Continuous training * A dynamic, modern, and results-driven work environment **Ready to lead BRIXTARS’ Contact Center?** If you’re passionate about leading teams, working with KPIs, and improving processes, this opportunity is for you! Apply now and join a company that values your leadership and supports your growth. Employment Type: Full-time, Indefinite-term contract Salary: $16,000.00–$30,000.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Free uniforms Work Location: On-site