**Pick and Collect S.A. de C.V. is seeking a Call Quality Auditor near Six Flags - Tlalpan, Ciudad de México** ----------------------------------------------------------------------------------------------------------------------- ### **Key Responsibilities:** * Monitor and evaluate calls and/or digital interactions. * Identify performance improvement opportunities for advisors. * Provide constructive feedback to the operations team. * Prepare quality reports and performance metrics. * Follow up on continuous improvement plans. * Ensure compliance with scripts, policies, and internal processes. ### **Requirements:** * Completed or incomplete high school diploma (Bachillerato). * Minimum 6 months of experience in call center quality monitoring. * Knowledge of key metrics (AHT, FCR, NPS, etc.). * Basic-to-intermediate Excel skills. * Excellent analytical ability and attention to detail. * Assertive communication and feedback skills. * MUST NOT LIVE MORE THAN 1 HOUR FROM THE WORK LOCATION **Schedule: Monday to Friday, 08:45–18:00 hrs; Saturday, 08:45–14:00 hrs.** **Desired Education Level:** High School (Upper Secondary) **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Service **Industry:** Public Safety **Skills:** * Responsibility * Reasoning * Active Listening * Organization * Critical Thinking *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699f819d39000039007e8c76\&source\=indeed*
Juan García
Indeed · HR
Juan García
Indeed · HR
