Job Summary: We are seeking a technical support specialist for the film industry with SQL Server experience and fluency in English to diagnose and resolve issues and improve processes. Key Highlights: 1. Opportunity to strengthen professional experience 2. Continuous training and professional development 3. Excellent work environment and team-building activities **About the Company** We are a company that develops technological solutions for the film industry; we are looking to bring on board individuals who are ready to take on the challenge of strengthening their professional experience \- **Job Requirements** * Education: University studies in computer science or related field (students completing internships or graduates). * Skills: * Basic knowledge of SQL Server. * Ability to hold fluent conversations in English (non-negotiable) * Effective communication skills. * **Experience:** * Minimum 1 year of experience in technical support and/or customer service * Prior experience in hybrid environments is a plus. ***You must be available to rotate shifts across three shifts, with two rotating days off throughout the week.*** ***Hybrid work mode: 2–3 days per week in the office, except when working the night shift.*** **SHIFTS:** *Morning shift:* 7 AM to 3 PM Afternoon shift: 12 PM to 8 PM Night shift: 5 PM to 1 AM **Job Responsibilities** * Provide technical support to users in English. * Diagnose and resolve SQL Server–related issues. * Maintain smooth communication with internal teams and customers. * Document and manage incidents and support requests. * Participate in continuous improvement of support processes and tools. * Collaborate with other departments to ensure customer satisfaction. **Additional Benefits and Perks** * Hybrid work opportunity (on-site and remote). * Continuous training and professional development opportunities. * Medical insurance and statutory benefits. * Excellent work environment and team-building activities. The hiring process takes two to three weeks. Employment Type: Full-time Salary: $12\.00 \- $14\.00 per month Benefits: * Option for an indefinite-term employment contract * Major medical expense insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers Application Questions: * Can you hold fluent conversations in English? * How long would your commute be from your home to Parques del Pedregal neighborhood, near Perisur? * Are you available to rotate shifts and days off? * What was your most recent monthly income? Work Location: Hybrid remote work in 14010, Parques del Pedregal, CDMX