**"CAT COPPEL IS SEEKING A CAT MANAGER FOR ITS CUSTOMER SERVICE OR COLLECTIONS CAMPAIGN"** **Job Responsibilities:** **● Manage changes and improvements to Sales Channels and Enterprise Sales, incorporating customer feedback and issues raised during their experience.** **● Supervise and ensure achievement of KPIs (Key Performance Indicators) for the Omnichannel Sales area across all channels (Inbound, Outbound, and Enterprise Sales).** **● Supervise and monitor the creation of special campaigns supporting operations.** **● Provide follow-up, training, and coaching to Sales Executives, Supervisors, Managers, and Directors within CAT.** **● Conduct detailed root-cause analysis of No-Sale, Sale, and Advisory outcomes per channel, and implement corrective actions with internal and external departments to improve indicator results and achieve established targets.** **Requirements:** **\- Minimum 1 year of experience in a Call Center (Customer Service Supervisor role required).** **\- Excellent verbal and written communication skills.** **\- Ability to lead and motivate a team.** **\- Problem-solving ability and capacity for quick decision-making.** **\- Ability to work under pressure and handle conflict situations.** **\- Technical knowledge of call center operations and related tools.** **\- Ability to analyze data and generate performance reports.** **\- Empathy and strong customer service skills.** **\- Organizational and planning capabilities.** **\- Adaptability and flexibility when facing procedural changes or unexpected situations.** **\- Ability to work collaboratively in teams and across departments.** **We Offer:** * **Educational support** * **Savings account** * **Employee discounts** * **Maternity leave exceeding statutory requirements** * **Paternity leave exceeding statutory requirements** * **Option for indefinite-term contract** * **Maternity and paternity leave** * **Employee referral program** * **Life insurance** * **Free uniforms** * **Grocery vouchers** Employment type: Full-time Salary: $13,000.00 – $14,450.00 per month Benefits: * Educational support * Savings account * Employee discounts * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Free parking * Option for indefinite-term contract * Life insurance * Grocery vouchers Work location: On-site