*This job posting comes from the Talenteca.com job board* ### **Job opening for Contac center company in Coyoacán, Mexico City** IMPORTANT CONTACT CENTER WE ARE HIRING: \*WORKFORCE ANALYST / DATABASE ANALYST\* \*REQUIREMENTS\* * Completed degree in Engineering or Bachelor's in Computer Systems or related field (Degree/Professional License) * Minimum 2 years of experience as WFM analyst in call center or database analyst \*SCHEDULE OPTIONS\* Morning shift: Monday to Saturday, day off on Sunday Afternoon shift: 12:00 to 8:00 Monday to Friday, Saturday from 8:00 to 16:00, day off on Sunday \*SKILLS\* * Metrics, prediction, forecasting staffing needs, planning, knowledge of call center operational indicators, etc. * Advanced Excel skills (Pivot tables, databases, etc.) * Proficiency with Office software suite * Database analysis * Team management \*WE OFFER\* * Salary of $12,600.00 * 20% bonus * Statutory benefits from day one (IMSS, vacation premium, Christmas bonus) * Life insurance * Paid training * Discounts at various establishments as part of Eficasia (Universities, daycare centers, Six Flags, MAMBO Café, Recórcholis, Acuario Inbursa, Ticketmaster and many more) \*WORK LOCATION:\* Álvaro Obregón WhatsApp Contact 55\. 29\. 69\. 85\. 94\. **EFICASIA, committed to equality and non-discrimination, expressly prohibits requiring medical certificates of non-pregnancy and Human Immunodeficiency Virus HIV as conditions for hiring, continued employment, or promotion** **Desired education level:** Higher education \- degree holder **Desired experience level:** Mid level **Departmental function:** Customer service **Industry:** Call Centers / Telemarketing *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=68e5b10d3e0000300049d25c\&source\=indeed*