Jiutepec Management & Support Job Listings

Data and Reporting Development Analyst64317348770435120

Indeed

Data and Reporting Development Analyst

*This vacancy comes from the job board Talenteca.com* ### **Job opening at Pick and Collect S.A de C.V, located a few minutes from Six Flags - Tlalpan, Mexico City** **Data and Reporting Development Analyst** This opportunity is aimed at individuals who wish to join the WFM area and strengthen their reporting and data analysis skills, with the possibility of advancement within the company. The position allows you to learn call center processes while applying your Excel knowledge and report generation skills. An intermediate/advanced level Excel test will be administered as part of the selection process, ensuring you have the necessary foundation to perform and grow. The work schedule is Monday through Saturday, with an early Saturday departure and fixed Sunday off. We also provide designated break times. This role is ideal for individuals eager to learn, organized, results-focused, and seeking an environment where they can develop their abilities and gradually take on responsibilities. If you want to grow within WFM, strengthen your analytical skills, and build your professional career, this position provides the tools and support needed to achieve that. **Desired education level:** Upper Secondary **Desired experience level:** Intermediate Level **Departmental function:** Customer service **Industry:** Insurance / Insurance Company **Skills:** * Discipline * Initiative * Analysis *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j_id=6905351d5b00003c008bbd62&source=indeed*

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Leader in Reports and WFM Strategy64317348786434121

Indeed

Leader in Reports and WFM Strategy

*This vacancy comes from the job board Talenteca.com* ### **Vacancy for the company Pick and Collect S.A de C.V in Near Six Flags - Tlalpan, Mexico City** **Leader in Reports and WFM Strategy** This opportunity is aimed at a professional with at least one year of experience in call centers and strong Excel, data analysis, and table management skills, who wishes to take on a role where they can organize their own projects, propose strategies, and carry out analyses independently. The position combines structured work with the freedom to implement your own methods, encouraging initiative and the ability to generate measurable results. An Excel test will be applied as part of the selection process. Conditions and benefits: * Schedule from Monday to Saturday, with Sundays and holidays off. * Allocated time for breakfast (15 min) and lunch (1 hour). * Opportunity for continuous learning. **Desired education level:** Upper Secondary **Desired experience level:** Expert Level **Departmental function:** Customer service **Industry:** Insurance / Insurance Company **Skills:** * Planning * Leadership * Decision making *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j_id=6905342c5b00003c008bbd32&source=indeed*

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Contact Center Support Supervisor64149291356033122

Indeed

Contact Center Support Supervisor

**Concord** **is a full\-scope loan servicer** delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service\-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager’s Calls as needed. **As Contact Center Support Supervisor** oversees the Contact Center support department, responsible for contact center support functions and all related personnel. Responsible for supervising the overall operations for ESP and CSS clients involving new and existing client relationships; This includes QA and compliance functions , resolutions inboxes, attorney representation confirmations, and special client escalations. The role ensures SLA adherence, accurate reporting, and provides leadership through training, mentoring, and audits. The supervisor also handles cease and desist requests, month\-end reporting, account balancing, and develops and maintains work instructions. **Essential Duties and Responsibilities:** The below\-listed functions are not all\-inclusive, but provide an accurate description of this position. The ideal candidate must have the ability to perform these functions with adequate training, and understand how they fit into the larger organizational goals. Operations 40% * + Monitor inboxes and consumer/contact center requests to ensure SLA compliance * + Audit solutions provided by agents for accuracy and quality * + Oversee and audit attorney representation confirmations * + Handle cease and desist requests * + Develop, maintain, and audit work instructions and procedures * + Create and maintain checklists for daily, weekly, and monthly tasks * + Oversee month\-end reporting, account balancing, and ensure timely reporting to clients and coworkers * + Organize and facilitate calibrations for QA and compliance * + Support audits and ensure compliance with client and internal standards Client Relationships 25% * + Ensure all client concerns are addressed timely and appropriately * + Maintain reporting accuracy and timeliness for clients * + Create, maintain, and present reporting to clients and coworkers * + Provide feedback to agents to assure correct and timely client support * + Participate in client meetings as needed Resources Technology 20% * + Develop and support enhancements to processes and reporting * + Ensure proper tools, reporting, and systems are used to monitor SLA compliance and auditing * + Provide input on improvements to workflow and operational efficiency * Knowledge of Phoenix reporting, DPL flags, CSS\-TCL, C2\. Personnel 15% * + Train, mentor, and support agents to ensure ongoing development * + Interview, schedule, and evaluate group organization and workload * + Assess staffing needs and recommend increases or decreases as required * Provide coaching and feedback to agents to improve performance **Requirements** * Must be accurate, detail oriented, and organized with ability to manage multiple tasks * Must have excellent technical and analytical skills * Must be willing to travel, this may include international travel, at least 3 to5 times a year. * A thorough working knowledge of company/department policies and procedures, CSS and Microsoft Office Products. * Ability to provide support, coach, develop, and motivate a team. * Payment processing, balancing, and reconciliation experience is desired * Must be familiar with servicing offered through the Contact Center; Inbound, Collections, Default * Ability to read, write and speak English fluently. * Ability to effectively present information, both written and oral, and respond to questions from clients, coworkers and department/group managers **Benefits** salary 29,000 grocery tickets 2000 internet bonus 1000 health, dental and life insurance

Villa Federal mz 44-lt 18, Desarrollo Urbano Quetzalcóatl, Iztapalapa, 09700 Ciudad de México, CDMX, Mexico

MXN 29,000/year

Data Analyst / WFM Call Center64149270508418123

Indeed

Data Analyst / WFM Call Center

ECD, s.a. de c.v. **Database Analyst.** **Address:** Tlalpan delegation, 5 minutes from MB Santa Úrsula REQUIREMENTS: * **Education:** Partial or completed bachelor's degree in Computer Science, Actuarial Science, Finance, Administration, or related field. * **Desirable experience in a data analyst role.** * **Rotating shifts** **1 \- M\-S 10 a.m. to 7 p.m., 1 day off on Saturday or Sunday** **M\-S 12 p.m. to 9 p.m., 1 day off on Saturday or Sunday.** Data Analyst 100% on-site * **Salary** $14,000\.00 net monthly Proficiency in EXCEL (essential) SQL (desirable) **RESPONSIBILITIES:** * Monitoring KPIs * Creating and managing strategies to ensure delivery of information to operational areas. * Analyzing and interpreting Contact Center campaign statistics. * Developing and automating reports for tracking results and metrics. * Intermediate knowledge of SQL and query languages. * Excellent analytical skills. * Proficiency in office suite: (advanced Excel, including lookups, formulas, validation, macros, and data analysis). * Experience with data visualization tools (e.g., Tableau, Power BI) is preferred. * Basic knowledge of programming tools. **Interested candidates should apply through this platform; contact will be made via WhatsApp**

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico

MXN 14,000/year

Indeed

Database Analyst

*This job posting comes from the Talenteca.com job board* ### **Job opening for Contac center company in Coyoacán, Mexico City** IMPORTANT CONTACT CENTER WE ARE HIRING: \*WORKFORCE ANALYST / DATABASE ANALYST\* \*REQUIREMENTS\* * Completed degree in Engineering or Bachelor's in Computer Systems or related field (Degree/Professional License) * Minimum 2 years of experience as WFM analyst in call center or database analyst \*SCHEDULE OPTIONS\* Morning shift: Monday to Saturday, day off on Sunday Afternoon shift: 12:00 to 8:00 Monday to Friday, Saturday from 8:00 to 16:00, day off on Sunday \*SKILLS\* * Metrics, prediction, forecasting staffing needs, planning, knowledge of call center operational indicators, etc. * Advanced Excel skills (Pivot tables, databases, etc.) * Proficiency with Office software suite * Database analysis * Team management \*WE OFFER\* * Salary of $12,600.00 * 20% bonus * Statutory benefits from day one (IMSS, vacation premium, Christmas bonus) * Life insurance * Paid training * Discounts at various establishments as part of Eficasia (Universities, daycare centers, Six Flags, MAMBO Café, Recórcholis, Acuario Inbursa, Ticketmaster and many more) \*WORK LOCATION:\* Álvaro Obregón WhatsApp Contact 55\. 29\. 69\. 85\. 94\. **EFICASIA, committed to equality and non-discrimination, expressly prohibits requiring medical certificates of non-pregnancy and Human Immunodeficiency Virus HIV as conditions for hiring, continued employment, or promotion** **Desired education level:** Higher education \- degree holder **Desired experience level:** Mid level **Departmental function:** Customer service **Industry:** Call Centers / Telemarketing *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=68e5b10d3e0000300049d25c\&source\=indeed*

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

MXN 12,600/year

Recovery Call Center Manager (INFONAVIT portfolio)63844353571201125

Indeed

Recovery Call Center Manager (INFONAVIT portfolio)

Recovery Call Center Manager (INFONAVIT portfolio) Experience: * Minimum 3 years of experience in portfolio recovery, preferably in the mortgage or financial sector. * Experience managing collections teams, including supervision, training, and development of remote staff. * Knowledge of analyzing key performance indicators (KPIs) and handling financial reports. Education: * Completed high school or completed or incomplete bachelor's degree (preferably in administrative, financial, or related fields). Work schedule: * Monday to Saturday (weekend day off). Hours: * Monday to Friday: 8:00 to 19:00 hrs. / Saturday from 8:00 to 14:30 hrs Position objective: The Recovery Manager will be responsible for leading strategies and operations related to the recovery of mortgage loans from INFONAVIT clients. In this role, managing remote collections teams will be crucial, ensuring their integration, efficient performance, and alignment with recovery goals. Main responsibilities: * Design, implement, and supervise collection strategies for recovering overdue mortgage loans. * Lead, motivate, and train recovery teams, both local and remote, ensuring achievement of established targets. * Monitor collections team performance, guaranteeing high standards of quality in customer service and case resolution. * Analyze key performance indicators (KPIs) to evaluate the effectiveness of collection strategies and propose corrective or improvement actions. * Supervise compliance with current collection regulations, in line with INFONAVIT policies and consumer protection laws. * Coordinate with departments such as legal and customer service to manage complex cases. * Generate and present periodic reports on the status of the delinquent portfolio and progress toward collection objectives. Knowledge: * In-depth knowledge of portfolio recovery, especially in the mortgage sector. * Familiarity with federal and local regulations and laws governing collection processes. * Experience in data analysis and generating reports on collections team performance. * Proficiency with collections management tools and CRM software. Competencies: * Leadership: Ability to manage and motivate teams, especially remote personnel. * Results orientation: Focus on achieving collection targets and optimizing processes. * Effective communication: Ability to clearly convey instructions and present results. * Decision-making: Based on analysis of team and portfolio performance. * Conflict resolution: Ability to handle difficult or complex situations with customers or teams. * Organization and planning: Ability to coordinate multiple tasks and efficiently manage diverse teams. We offer: * Competitive salary. * Opportunities for professional growth within the company. * Continuous training. * Statutory benefits. Additional benefits: * Life insurance. * Medical expenses coverage. * Medical, psychological, and nutritional assistance. * Dental, vision, and funeral plans. * Ambulance service and home medical visits. * Cinemex 2x1\. Work location: * Coyoacán, 5 minutes from Metrobús Perisur (in front of UNAM Postgraduate School). If you meet the requirements and are interested in leading teams, including remote staff, in mortgage loan recovery, we look forward to your application!

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

Negotiable Salary

Spare Parts Commercial Manager63844353497987126

Indeed

Spare Parts Commercial Manager

**Position:** Commercial Manager **Department:** Spare Parts **Area**: Coyoacán **Schedule**: Monday to Friday from 9:00am to 6:30pm. **General objective of the position** * Incorporate new authorized spare parts distributors into the National Service network, ensuring post-sales support in accordance with manufacturer guidelines. Must also guarantee achievement of spare parts and lubricants sales targets through KPIs established by ITC, as well as implement commercial strategies that strengthen product presence, preference, and communication across different sales channels, aligned with the annual business plan. **Main responsibilities** * **Develop:** Annual development plan for various spare parts and lubricants sales channels. Training and development program for sales representatives across various sales channels. Weekly and monthly progress reports on department objectives. Policies and operational procedures related to the spare parts commercial area. Periodic managerial performance reports to General Management and Directors. * **Audit:** Verification and compliance with policies implemented at points of sale. * **Supervise** The call center and field sales team in fulfilling their assignments and objectives. * **Evaluate** Evaluate quality levels within the sales department to pursue continuous improvement. * **Develop** Digitalization program to transition the sales model ONLINE. * **Identify** Identify areas for improvement in sales and promotion processes to enhance department performance. * **Coordinate** Promotional campaigns jointly with the marketing department to boost products. Coordinate with service and warranty departments on requirements for new codes and products to ensure product availability. Coordination and development of personnel teams within the spare parts department, both at headquarters and regional offices. * **Planning** Spare parts and lubricants purchase orders based on inventory, demand, and new products, in coordination with general management. * **Collaboration** Support other Commercial, Service, and Operational departments with various tasks to achieve business plan goals. **Requirements** * 30 years of age or older * Degree in Engineering or Business Administration * Work experience: Minimum of 3 years in activities related to Development of Wholesale/Retail Spare Parts Distribution Network. * Technical or specialized knowledge: Automotive or Motorcycle Engineering, project management * English language: Desirable * Willingness to travel **Competencies** * Adaptability. * Assertive Communication. * Work Culture and Effectiveness. * Teamwork. * Professionalism. * Passion for Service. * Problem Solving. Job type: Full-time, Indefinite duration Salary: $25,000.00 \- $30,000.00 per month Work schedule: * Monday to Friday Education: * Completed Bachelor's degree (Desirable) Experience: * In Spare Parts Distribution Network Development: 3 years (Desirable) Work location: On-site

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

MXN 25,000-30,000/year

Indeed

RTA and/or WFM Analyst

**About the company** Grupo Nacional Provincial is a leading insurance company in Mexico, with over 100 years of experience providing quality services to its customers. Our company stands out for its commitment to excellence and the professional development of its employees. By joining our team, you will have the opportunity to grow professionally in a collaborative and dynamic work environment. Location: Coyoacán, Mexico City **Job Requirements** Minimum education: University studies in progress or incomplete. Experience in call centers. Advanced knowledge in trend analysis and WFM tools. Availability to rotate shifts every 2 months. Rotating weekdays off and weekends off every 2 months. **Job Responsibilities** * Monitor real-time operations to ensure compliance with service levels and contact center KPIs (effective time). * Review adherence to the capacity plan to prevent impacts on scheduled operations. * Identify deviations with responsible parties and operators who are outside the daily work strategy or plan to manage productivity compliance. **Benefits and additional perks** Monthly salary of $14,186.00 gross Permanent hiring Full-time schedule On-site work mode Opportunities for professional development and growth within the company Benefits exceeding legal requirements. Savings fund. Grocery vouchers. Transportation.

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

MXN 14,186/year

WFM Coordinator Call Center (Tlalpan)63841784752129128

Indeed

WFM Coordinator Call Center (Tlalpan)

ECD, Multichannel Communication Innovation, is requesting: **WFM Workforce Coordinator On-site** **APPLY IF YOU MEET THE REQUIREMENTS** Objective: Ensure that information systems and technology are efficiently managed to improve operations and decision-making. This includes optimizing processes, managing and analyzing data, and integrating systems. **Education**: Bachelor's degree in Computer Science, Actuarial Science, Mathematics, Finance, Engineering, or related field. **Gender**: Indifferent. **Requirements:** Experience as WFM or MIS or similar role in a Contact Center. **(Preferred)** Exams will be administered for confirmation * Excel **(Advanced)** * Power BI **(Intermediate)** * SQL **(Intermediate)** * Knowledge of Call center metrics. **Schedule:** Monday-Friday from 9:00 a.m. to 6:00 p.m., rotating day off on Saturday or Sunday. **Salary**: 18,000 net monthly + 4,800 net bonus **Responsibilities:** * Creation of BI Dashboards * Coordinate the team of database analysts in the call center. * Responsible for analysis, administration, and management of databases and KPIs of the Contact Center. * Definition of dialing, mailing, call to action, and SMS strategies for different campaigns. * Creation and management of strategies to ensure delivery of information to operational areas. * Analysis, interpretation, and presentation of Contact Center campaign statistics. * Develop and automate reports for tracking results and metrics, supporting decision-making. * Monitor performance metrics and generate strategic reports, analyze and optimize resource planning to meet service levels. **Knowledge:** * Database strategy and administration, expert level (SQL, DML, Access). * Predictive and descriptive analytics. * Call Center KPIs for sales, customer service, and collections campaigns. **Skills:** * Supervisory experience over personnel. * Analytical and synthesis skills. * Results-oriented. * Effective communication. **Interested candidates should apply through the provided channel**

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico

MXN 18,000/year