IT Support

Description

Job Summary: You will be responsible for providing specialized technical support, ensuring users have efficient technological tools and maintaining uninterrupted operations. Key Highlights: 1. Specialized technical support for technological tools 2. Handling of complex incidents and operational maintenance 3. A key role in technological efficiency and operational continuity **DöhlerGroup** is a global leader in natural ingredients, ingredient systems, and integrated solutions for the food, beverage, and nutrition industries. The motto "WE BRING IDEAS TO LIFE" reflects our vision focused on developing innovative and sustainable products. Send your CV to 56\-69\-92\-52\-83 **What will you do in this role?** You will be responsible for providing specialized technical support, ensuring our users have efficiently functioning technological tools. You will handle more complex incidents and play a key role in maintaining uninterrupted operations. **What are we looking for?** * Engineering or Bachelor's degree in Computer Science, Information Technology, or related field * 2 to 4 years of experience in technical support (Help Desk or Level 2) Knowledge of: * **Conversational English (MANDATORY)** * Basic networking (TCP/IP, VPN) * Server support * Networking fundamentals * Management tools * On-site support * SAP **Responsibilities:** * Handle and resolve escalated technical support tickets (Level 1\) * Diagnose and resolve issues with computer equipment, software, and networks * Configure and manage users, access rights, and permissions * Install, update, and maintain hardware and software * Support connectivity topics (VPN, networks, printers) * Document solutions and contribute to continuous improvement * Track incidents to ensure adherence to response time requirements **We Offer:** * Competitive salary * Food vouchers: 10% * Savings fund: 10% * Christmas bonus: 37\.5 days * Major medical expense insurance * Subsidized cafeteria * Life insurance * Dental and vision care assistance * Marriage/Death benefit * Additional days off Monday to Friday, 8:00 AM to 5:00 PM **Location and Work Mode:** Álvaro Obregón. Hybrid. Employment Type: Full-time Salary: Starting from $18,000\.00 per month Benefits: * Savings account * Major medical expense insurance * Dental insurance * Life insurance * Cafeteria service * Food vouchers Experience: * IT Support: 3 years (Mandatory) Language: * English (Mandatory) Workplace: On-site employment