Team leader of analyst teams.  **Responsibilities and attributions** * Supervision of Analysts. * Experience in management and supervision of analyst teams. * Achievement of goals and SLAs. * Attendance and participation in Cadence meetings. * Timely tracking of critical SR and RTC issues. * Presentation of topics in Backlog with client leadership. * Basic SQL - Queries, ability to write basic SQL queries to retrieve data from databases. * Understanding of XML, structure and syntax. * Interpretation of application, server, and operating system logs. **Requirements and qualifications** * 3 years of experience in a leadership position. * Knowledge of Mainframe z/OS, ENDEVOR, COBOL, and general ticket management. **Skills:** Stress management, creation of work plans and action plans, employee management (coordinating schedules, ensuring operational coverage, and creating reinforcements when necessary), and general operational planning. * **Additional information** Are you looking for a place where your ideas can shine? With over 38 years and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive person, committed to continuous learning, and innovation is in your DNA, then we are what you are looking for. Come and let's build a better future together!