Job description Control Officer **Position Purpose:** * Designs, executes strategies and action plans to strengthen the control environment in branches, favoring the reduction of Operational Risk. * Supervision and control of branch operations ensuring proper functioning, optimizing resources, ensuring that Sales and Service Advisors, as well as Dual Sales and Service Advisors have an efficient cash flow, and improving the overall customer service experience at the branch. * This position is not eligible for home\-office or hybrid work, as it requires constant attention to the operational and control needs of the branch throughout the entire working day while the branch is operating either closed-door or during public service hours. **Main Responsibilities:** * Administration of teller cash values using the vault user, thereby freeing up time for branch platform staff to generate more business. * Responsible for recording and tracking unproductive items initiated against the branch by different bank departments, including self\-detected ones. * Reduction in exposure to monetary losses by ensuring appropriate cash levels. * Delivery of checkbooks, debit cards, and credit cards to customers as part of dual control together with platform staff or through technological authentication methods specified in work instructions. * Evaluate compliance with policies and procedures regarding cash handling established for branch activities before, during, and after customer service. * Supervise proper handling of monetary values, ensuring that sales and service advisors and dual sales and service advisors comply with established regulations to mitigate operational risk. * Supervision of cash counts in their various forms and frequencies (vault, ATM, Cash Deposit Machine), including when performed by the Branch Manager. * Supervision and control of current accounts, insurance, investment, and loan files, performing the dual signature validation process. * Inventory control of access codes, instant credit cards, SIAM platform, and stationery. * Lead remediation of client files (documents, Periodic Review, CSEM). * Provide advice, guidance, and resolve employee concerns regarding operational and control matters to deliver optimal customer service. * Supervise timely completion of mandatory regulatory courses assigned to branch personnel. * Ensure the branch operates optimally and, if necessary, raise and follow up on corresponding tickets with the maintenance area (Facilities) via Facilities Help Desk and with CAU for general technology failures. * Ensure that strategies and action plans are implemented at the branch to reduce cases of Sales Quality issues and early product cancellations. Requirements **Advanced Knowledge:** * Economic\-administrative field * Circulars, IT's. * Administrative tasks. * General banking operations. * 2 years of experience. * Knowledge of existing regulations **Suggested Skills and/or Competencies:** * Teamwork. * Working under pressure. * Leadership. * Strategic thinking. * Analytical ability. * Change promoter agent. **Software, hardware to be mastered:** * Microsoft Office. * PSSW teller system * PSSW platform * ATMs * Cash Deposit Machines (CDMs) "At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart—we value differences, move forward together, take responsibility for our actions, use good judgment, do the right thing, and make things happen." "At HSBC we are committed to ensuring gender equality and continuous training for our employees, as well as protecting their labor and social rights." "At HSBC we offer our colleagues a greater number of days off so they can fully enjoy their wedding, care for a new family member, or grieve the loss of a loved one. Our paid leave package is at the forefront in Mexico. Now you have one more reason to be HSBC and proudly live a culture of holistic wellbeing, balance, and self\-care."