**Location:** Hybrid – Main office in city with remote work flexibility **Contract Type:** Permanent **Professional Challenge** Are you motivated to build user-centered digital products? Are you interested in uncovering improvement opportunities through observation, analysis, and active listening to end users? Our team seeks passionate talent who values empathy, innovation, and continuous improvement—and who elevates digital experience using UX research methodologies and tools. Your role will be instrumental in driving digital solutions and strategies that genuinely address the real needs of customers and users. **Responsibilities – UX Research and User Experience in Digital Products** ---------------------------------------------------------------------------------------- * Plan, design, and conduct qualitative and quantitative user experience research (e.g., interviews, surveys, usability testing, heuristic evaluations, benchmarking). * Analyze user behaviors, needs, and motivations across all digital touchpoints. * Produce clear, conclusive, action-oriented reports, sharing key insights with design, product, development, and business teams. * Facilitate workshops, co-creation sessions, card sorting, and other collaborative activities to generate human-centered solutions. * Collaborate cross-functionally with product, marketing, technology, and data teams to prioritize initiatives and optimize the digital experience. * Ensure inclusion, accessibility, and diversity throughout design and research processes, guaranteeing all voices are heard. ### **Desired Qualifications – Experience in UX Research Methods and User Analytics** * Professional degree in Psychology, Sociology, Design, Anthropology, Engineering, or related fields. * Minimum 2 years of proven experience in UX research and user experience for digital products or online services. * Proficiency in qualitative and quantitative research methodologies, as well as digital UX research tools (e.g., Lookback, Hotjar, Maze, Google Analytics, Optimal Workshop). * Ability to synthesize findings and communicate them effectively in visual and written formats. * Knowledge of accessibility best practices, inclusive design, and digital usability. * Technical English for reading resources and collaborating with global teams. #### **Key Functions – Digital Experience Optimization and UX Insight Generation** * Lead continuous improvement initiatives grounded in user data and customer feedback. * Apply design thinking and human-centered design techniques to validate hypotheses and prototypes. * Propose strategies that reduce friction and enhance user satisfaction across all digital channels. * Measure and report key experience and usability metrics to support informed, prioritized decision-making. * Foster a culture of experimentation and learning across the organization. ##### **Professional Profile – Curiosity, Empathy, and Analytical Capability in UX Research** * Humanistic orientation focused on understanding user context, emotions, and expectations. * Curious, proactive, and solution-oriented attitude when tackling complex digital experience challenges. * Skills for interdisciplinary collaboration, enabling exchange of perspectives and expertise. * Commitment to diversity, equity, and inclusion across all work domains. * Strong analytical, observational, and synthesis capabilities when processing large volumes of information. * Motivation for continuous learning and staying current with UX trends and digital technologies. ###### **Benefits – Growth, Flexibility, and Development in User Experience Research** * Competitive compensation aligned with experience and competencies in UX research and digital experience. * Access to training, events, and international certifications in UX, usability, and digital research. * A collaborative, diverse, and inclusive environment that fosters creativity and constant innovation. * Flexible working hours and hybrid/remote arrangements to support work-life balance. * Direct involvement in high-impact projects for clients and end users within a rapidly growing digital company.