**About the company** A global leader in the healthcare sector, dedicated to providing industrial sterilization services. Seeking a **CUSTOMER SERVICE ADMINISTRATOR**. Location: Work at Parque Industrial Cuamatla, Cuautitlán Izcalli, State of Mexico. **Requirements:** · Completed bachelor's degree in Business Administration, International Relations, or related fields. · Minimum 1 year of experience as a Customer Service Executive, in-person or over the phone; Telemarketing Executive, Control Desk... · Intermediate English (spoken, participates in corporate meetings). · Proficient in *Windows* environment, *Microsoft Office*, data entry in *Excel, J.D. Edwards*. · Operation of office equipment (copier, scanner, etc.). **Job objective:** To act as an efficient link between customer service, operations, sales, quality, shipping, and customers through effective communication focused on problem resolution, ensuring an excellent customer service experience. **Responsibilities:** * File documents in historical and main archives. * Open customer historical, master, and general files. * Classify inactive files. * Review customer historical files. * Destroy inactive files. * Make general copies. * Provide customer service through all possible means: phone calls, email. * Provide requested information and documentation to customers. Send electronic files via email. **Inform customers about product delivery schedules and dates.** * Invoicing. Stamp invoices through the SAT portal. * Provide administrative support to plant management level. * Support the plant regarding operation and supply of copiers. * Schedule appointments for customer product deliveries and pickups. * Maintain constant communication with customers regarding shipment deliveries and payment amounts. * Receive and distribute stationery and hygiene supplies at the plant. * Prepare necessary purchase orders for the plant. * Substitute for the customer service supervisor during their absence. * Attend to customers in the absence of the customer service supervisor. * Support internal and external audits. * Assist in training courses for customers. * Supervise cafeteria and cleaning services. **Job offer:** · Monthly gross salary of $18,500 to 19,000 · Benefits exceeding legal requirements: 30-day Christmas bonus, 85% vacation premium, Grocery vouchers, Savings fund 13%, Life insurance, Major Medical Expense Insurance (SGMM), subsidized cafeteria. · Permanent full-time employment, 100% on-site. · Monday to Friday from 8:00 AM to 5:30 PM. · Opportunities for growth and professional development. · Continuous training. · Collaborative work environment and committed team. Job type: Full-time Salary: $18,500.00 \- $19,000.00 per month Benefits: * Major Medical Expense Insurance * Life Insurance * Discounted cafeteria service * Additional vacation days or paid leave * Grocery vouchers Work location: On-site job