(25009JF) Mexico\-Tlamanalco\-Estado de México \| Full\-time \| Permanent \| Mixed Shift **HIGH QUALITY AND EXCELLENT SERVICE WILL DEFINITELY IMPROVE OUR CUSTOMERS' LIVES.** Would you like to become part of the most international company in the world? DHL, a company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to join a company that connects people around the globe? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then join our team! "Passionate about Customers" and become an internationally certified specialist! Your Responsibilities: Plan, execute and supervise different operational processes to achieve HUB operational objectives and customer satisfaction according to their demands. In accordance with DHL policies and procedures. Matching resources so that operations run efficiently, profitably, and the company achieves expected results. * Collaborate with other functions to improve transit times and customer service. * Establish controls in processes and work methodologies for proper cargo handling. * Generate proactive solutions and provide support to the customer service department. * Establish the weekly operational plan together with the Network department. * Ensure compliance with processes according to business rules and GSOP policies. * Guarantee resource availability to ensure timely material connections. * Analyze service, productivity and cost indicators during established periods. * Tactical planning of Operations (day to day, month-end closings, holidays, etc). * Analyze material flow to balance flow and assigned resources in each process. * Communication with SVC, GTW, Networks to measure material flow to be processed. * Immediate response to internal and external customers regarding shipment tracking and/or service recovery. Your Profile * Education: Industrial Engineering or related field. * English: Intermediate level. * Experience: * Computer skills (proficient in Word, Excel, PowerPoint) * Preferably familiar with Kronos, SCL, NMIV, GOP, SAMIA, LRT, PAT, QSMS, ADVANCE, among others. * **Night shift availability is essential** Competencies: * Strong analytical skills. * Sense of urgency. * Global focus. * Negotiation ability. * Teamwork. * Self-directed. * Effective communication. * Goal and results oriented. * Resilience. Do you identify with this profile and are you challenged by these tasks and responsibilities? Then apply now! We will be happy to receive your application! **Posting Legal Entity** DHL Express México, S.A. de C.V.