**The company.** Toshiba is a technology services provider for retail enterprises, creating high-quality digital platforms and products that accelerate time-to-market. Our diverse and adaptable teams provide the right combination of solutions and methodologies to deliver results while collaborating with our clients' teams to foster innovation through continuous learning. **Our people.** At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our clients' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration. **What you will contribute to the team:** The Field Technician for server support will service computing equipment and servers for Toshiba's Retail and OEM areas, with an 80% hardware and 20% software focus. Main responsibilities include corrective and preventive maintenance, installations, and on-call duties, always aiming to meet TGCS customers' contractual commitments such as service levels, response times, and resolution times. **A typical day as a Field Server Support Technician will involve:** * Diagnosing server hardware (redundant power supplies, disks, memory, RAID cards, controllers, fans, backplanes). * Analyzing and resolving operating system failures (Windows Server, Linux RedHat/Ubuntu). * Identifying and replacing critical components. * Performing clean OS installations or image-based deployments (Windows Server, Linux). * Network configuration. * Entering and updating reports in corporate systems. * Documenting serial numbers, incidents, evidence, checklists, and logs. * Recording part returns. * Submitting receipts, reports, and administrative forms. **To naturally succeed in this role, you must have:** * 2\-3 years of experience in technical support and servers (any brand). * Experience with Windows Server and Linux (installations and configurations). * Knowledge of DNS and DHCP services. * Ability to diagnose and analyze server failures. * Experience in PC corrective maintenance. * Flexible schedule and willingness to travel. Search area: **Cuautitlan or Cuautitlan Izcalli, State of Mexico.** **Preferred skills:** * Experience and knowledge in supporting printers, scales, scanners, POS systems. **We offer:** * Direct hiring with Toshiba, 100% on payroll. * Statutory benefits (IMSS, INFONAVIT). * Life insurance. * Major Medical Insurance including dental and vision coverage (for employee and direct dependents). * Minor Medical Expense Insurance. * Savings fund. * Grocery vouchers. * Pension plan. * 30-day year-end bonus. * 12 vacation days \+ 6 floating days. **EEO:** Toshiba Global Commerce Solutions is an equal opportunity and affirmative action employer. We evaluate qualified candidates without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other protected factor. We also consider qualified candidates regardless of criminal history, in accordance with legal requirements.