Universal Executive Training

Description

Position Summary: Advise customers to identify their service needs, achieving optimization and ensuring an excellent service and sales experience. Key Highlights: 1. Customer consultation and service in AT&T stores. 2. Ensuring service level and sales experience. 3. Execution of specialized activities aligned with objectives. **Header \- External** ------------------------- VP: VPGM Southern Peninsula Region Entity: Michoacán Location Type: Morelia Mega Commercial Store (Unefon) **Position Objective (BTP)** ------------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main BTP Responsibilities** ------------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards set by Management, and likewise ensure the best service and sales experience. Accurately and completely record customer visits in company systems to enhance satisfaction. Execute specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration, or related fields; Bachelor’s degree in Administration or related field. * *If selected as the candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Required Licenses/Certifications** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.